Editing Herzing Issues: Technology, LMS, and Platforms (section)

=== HU-076a: Realizeit failed to record grades despite screenshots of completion, requiring repeated IT escalation ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| High
! style="width:12em" | Status
| CONFIRMED
|-
! Issue type
| LMS Failure: Grades Not Recorded Despite Completion
! Date added
| 2026-05-05 (split 2026-06-06)
|-
! Owner
| colspan="3" | IT Department / Vendor Management
|}
'''Finding.''' On Realizeit, a student's grade would not record, showing the quiz as not done (0/0) even though the student had screenshots proving completion, requiring back and forth with IT to fix; the student reported that numerous students had the same issue (September 27, 2023).

'''Evidence.''' Facebook comment by Student AZ (September 27, 2023): when she first started, Realizeit would not record her grade and kept saying she did not do the quiz (0/0) although she had screenshots that she did, and she had to go back and forth with IT to fix it; numerous students had the same issues.

'''Reported statement.''' Student AZ reported that when she first started using Realizeit, the platform would not record her grade and repeatedly showed a quiz as not completed (0/0) even though she had screenshots proving she had finished it, and that she had to go back and forth with IT to get it corrected, adding that numerous other students had the same problem.

'''Standards.''' ACEN Standard 5: technology resources must support learning; records integrity requires accurate grade recording; Section 508 (functional platforms). Lead: {{HU|HU-076}}. Burden-shift pattern parallels {{HU|HU-023}}.

'''Impact.''' Students had to advocate individually with IT to have completed work recorded, a burden-shift onto students.

'''Notes.''' Sub-issue of {{HU|HU-076}} (lead). Split 2026-06-06. Reported by Student AZ; documented by the reporting student.

<span id="HU-076b"></span>