Editing Herzing Issues: Proctoring and Testing (section)

=== HU-034a: ProctorU/HESI technical failure blocked Student C from accessing the med-surg HESI final for the entire exam day ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| High
! style="width:14em" | Status
| CONFIRMED
|-
! Issue type
| Technical Failure Blocking Exam Access
! Date added
| 2026-05-04 (split 2026-06-06)
|-
! Owner
| colspan="3" | IT Department / ProctorU (Meazure Learning) / Program Chair
|}
'''Finding.''' Student C spent an entire exam day unable to access the med-surg HESI final exam due to a ProctorU/HESI technical failure; even the proctors could not launch the exam. He began trying at 9:50 AM and lost the exam day (MSN-DE DEC 2026 cohort GroupMe, March 26 and April 19-20, 2026).

'''Evidence.''' GroupMe: Student C attempted to access the med-surg HESI final from 9:50 AM; even proctors could not launch it. Part of a documented pattern of ProctorU failures across multiple students and exam dates.

'''Reported statement.''' Student C reported that he had been trying since 9:50 that morning and it still would not let him into the exam.

'''Standards.''' ACEN Standard 4 (fair, consistent assessment) and Standard 5 (reliable assessment technology); 34 C.F.R. 668.14 (administrative capability; functional assessment infrastructure). Lead: {{HU|HU-034}}. Related ProctorU/HESI failures: {{HU|HU-002}}, {{HU|HU-018}}, {{HU|HU-030}}, {{HU|HU-047}}, {{HU|HU-052}}.

'''Impact.''' Loss of an entire scheduled exam day and exposure to repeated proctoring technical failures in the same semester.

'''Notes.''' Sub-issue of {{HU|HU-034}} (lead). Split 2026-06-06.

Student: Student C (MSN-DE DEC 2026 cohort); documented by the reporting student.

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