Editing Herzing Issues: Academic Appeals and Due Process (section)

=== HU-166: Lead: the NSG524 grade-appeal email thread contains a direct conflict within the same thread ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| High
! Status
| CONFIRMED
|-
! Issue type
| Lead / index for a split cluster (conflicting appeal-status instructions in same thread; shifting IT-requirement rationale; IT-contact blocking condition for non-technical appeal)
! Date added
| 2026-06-09
|-
! Owner
| colspan="3" | Shannon Bishop (Senior Student Services Advisor) / Dr. Raywattie Prashad (Program Chair) / Herzing Academic Affairs
|}
'''Finding.''' Lead entry for a cluster of process-integrity issues arising from the email thread responding to the reporting student's NSG524 Mental Health exam grade appeal. In the same thread, Shannon Bishop (Senior Student Services Advisor) told the reporting student the appeal was incomplete and must be resubmitted after contacting Herzing IT, while Dr. Raywattie Prashad (Program Chair) stated the appeal had already been advanced to the next level for processing based on the extenuating circumstances process posted in the course. These two responses are directly contradictory within a single thread: one returns the appeal to the student as procedurally incomplete; the other treats it as received and in progress. In the same thread, Bishop also shifted her stated rationale for the IT communication requirement, first citing it as required appeal documentation and then, after the reporting student replied that the issue was not technical, citing it only as needed for tracking purposes. Additionally, the IT contact requirement is being enforced as a blocking condition for an appeal that the reporting student characterizes as a weather and vendor failure with no Herzing technical component. Tracked separately: {{HU|HU-166a}} (conflicting instructions from Bishop and Prashad in the same thread), {{HU|HU-166b}} (Bishop's shifting rationale for the IT requirement), and {{HU|HU-166c}} (IT contact required as a blocking condition for a non-technical appeal).

'''Evidence.''' Email thread among Shannon Bishop (Senior Student Services Advisor), the reporting student, and Dr. Raywattie Prashad (Program Chair of Online Prelicensure Nursing); cc'ing IT Support (ServiceNow), Dr. Danielle Laban, and Dr. Stephanie Black; provided by the reporting student, June 2026.

'''Notes.''' Appeal relates to NSG524 Mental Health Nursing Exam 1, 2026 Summer C, the June 6, 2026 weather-related exam failure documented in {{HU|HU-163}}. Dr. Prashad references the extenuating circumstances process posted in the course. Bishop's first email also cited the technology test assignment as missing; the reporting student replied attaching the test. Added 2026-06-09. Parts: {{HU|HU-166a}}, {{HU|HU-166b}}, {{HU|HU-166c}}. Cross-references: {{HU|HU-163}} (NSG524 ProctorU weather exam failure; lead cluster), {{HU|HU-163d}} (vendor-institution ping-pong and contradictory explanations), {{HU|HU-163e}} (burden-shift to appeals and IT ticket as directed by Dr. Gombar).

<span id="HU-166a"></span>