Editing Herzing Issues: Complaint Handling and Investigations (section)

=== HU-157b: The closure email acknowledged the student's legal-hold (litigation-preservation) request, with the CARES closure occurring contemporaneously with that request ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Medium
! style="width:14em" | Status
| CONFIRMED
|-
! Issue type
| Legal Hold Acknowledged Contemporaneously With Case Closure
! Date added
| 2026-06-05 (split 2026-06-06)
|-
! Owner
| colspan="3" | Dr. Nicole Franklin / Dr. Danielle Laban
|}
'''Finding.''' In the same June 5, 2026 email, Dr. Nicole Franklin stated that the institution had notified the appropriate parties regarding the reporting student's legal-hold request. The CARES closure thus occurred contemporaneously with a litigation-preservation request; closing the CARES case does not extinguish the institution's preservation obligations.

'''Evidence.''' Dr. Nicole Franklin (June 5, 2026) stated that the institution had notified the appropriate parties regarding the legal-hold request, in the same email closing the CARES case. Source Group: Dr. Nicole Franklin CARES follow-up, June 5, 2026.

'''Reported statement.'''
<blockquote>Additionally, we have notified the appropriate parties regarding your legal hold request.</blockquote>

'''Standards.''' A litigation-hold (legal-hold) request triggers duties to preserve potentially relevant records; administrative closure of a complaint case does not extinguish those preservation obligations. Documented as a factual record of the acknowledgment and timing. Lead: {{HU|HU-157}}.

'''Impact.''' The contemporaneous timing of the CARES closure and the legal-hold acknowledgment is a documented fact relevant to records preservation; the institution remains obligated to preserve relevant records notwithstanding the closure.

'''Notes.''' Sub-issue of {{HU|HU-157}} (lead). Split 2026-06-06. No conclusion is drawn beyond the documented acknowledgment and timing.

<span id="HU-167d"></span>