Editing Herzing Issues: ADA and Disability Accommodations (section)

=== HU-018: Approved accommodation (sound machine) repeatedly blocked by ProctorU, causing 5+ exam reschedules across semester ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Critical
! Status
| CONFIRMED
|-
! Issue type
| ADA Violation Risk
! Date added
| 2026-04-30
|-
! Owner
| colspan="3" | Dean of Prelicensure Nursing / Disability Services
|}
'''Finding.''' An approved accommodation (a sound machine) was repeatedly blocked by ProctorU, causing five or more exam reschedules across the semester.

'''Evidence.''' Official Accommodation Plan (October 2025, from ada@herzing.edu): "Student may use a noise-cancelling headset and/or a sound machine." Student email to Dr. Laban (2026-04-13): "due to Proctor U ID, sound machine, etc issues, I have had to reschedule my exams on 5 different occasions."

'''Reported statement.'''
<blockquote>Student may use a noise-cancelling headset and/or a sound machine. Headset may not be connected to an internet-capable device.</blockquote>

'''Standards.''' ADA/Section 504; 28 CFR §35.130(b)(7): an institution may not impose criteria that screen out individuals with disabilities from participation in programs. Contracting with a proctoring vendor whose policies block approved accommodations is the institution's liability, not the student's.

'''Impact.''' The student lost five exam-day time slots because ProctorU blocked an officially approved accommodation. Each reschedule represented a full wasted day of preparation, in a pattern of disruption across the entire semester.

'''Notes.''' This is one of the clearest documented issues: the accommodation plan explicitly includes a sound machine, and ProctorU blocked it repeatedly. The institution bears responsibility for its proctoring vendor's accommodation failures.

<span id="HU-019"></span>