Editing Herzing Issues: Proctoring and Testing (section)

=== HU-030: ProctorU falsely flagged Zoom as running during HESI final exams on Mac computers; multiple students received exam zeros; ProctorU acknowledged known false positive ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Critical
! style="width:14em" | Status
| CONFIRMED
|-
! Issue type
| ADA Violation Risk / Technical Failure
! Date added
| 2026-05-04
|-
! Owner
| colspan="3" | Dean of Prelicensure Nursing / ProctorU Vendor
|}
'''Finding.''' ProctorU falsely flagged Zoom as running during HESI final exams on Mac computers; multiple students received exam zeros; ProctorU acknowledged it is a known false positive issue.

'''Evidence.''' MSN-DE DEC 2026 COHORT GroupMe (April 21-24, 2026): Student AW, Student AX, and at least one additional student received zeros on final HESI exams. ProctorU acknowledged the false positive to Student AW (confirmed April 24, 2026). Student AW's appeal was ultimately approved.

'''Reported statement.''' According to the tracker, Student AW reported that when the student spoke with ProctorU, ProctorU stated that Zoom sometimes shows as running in the background even when it is not, and recommended uninstalling it before testing. The student stated that even though ProctorU admitted this, the student was still told to go through a formal investigation.

'''Standards.''' ADA/Section 504; 28 CFR Section 35.130(b)(1); Handbook p.22-23 Exam Retake Policy; ACEN Standard 4; Elsevier HESI licensing terms.

'''Impact.''' Multiple students received zeros on HESI final examinations, potentially failing courses, solely due to a known proctoring software false positive. Pattern suggests systemic institutional failure to vet ProctorU's Mac compatibility before deployment.

'''Notes.''' The reporting student created a ProctorU petition site and a Change.org petition. Student AW independently created a Google Form to collect reports from affected students.

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