Editing Herzing Issues: Academic Appeals and Due Process (section)

=== HU-164c: Reported repeated misdirection to file a grade appeal that the reporter states was already open, including when she later raised the SAP and GPA problem ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Medium
! Status
| POSSIBLE
|-
! Issue type
| Misdirection to Re-file an Open Appeal (reported)
! Date added
| 2026-06-06
|-
! Owner
| colspan="3" | Herzing Academic Advising
|}
'''Finding.''' The reporter states that on more than one occasion she was told to file a grade appeal that she already had open. She states this happened in Week 3 of the disputed term, and again about three weeks after the appeal had already been approved, when she raised that her GPA had not been updated and that she had been placed on SAP. She states she was repeatedly told to address the matter by filing an appeal that was already filed and, by then, already approved.

'''Evidence.''' Reporter Student I, Herzing Direct Entry MSN Facebook group, comment thread on [post link redacted], describing being told in Week 3 to file an appeal already open, and being told again, weeks after approval, to file a grade appeal to resolve the GPA and SAP issue. Source: Reporter Student I, Herzing Direct Entry MSN Facebook group, comment thread on [post link redacted].

'''Reported statement.''' The reporter states she was told she needed to file an appeal that she already had open, that she was told to address it with her advisor, that she called and emailed him, that he again told her to file a grade appeal, that she did so, and that it was already approved.

'''Standards.''' Raises a concern under administrative-capability expectations (34 C.F.R. 668.14) and HLC Criterion 2.A (clear and reliable processes). Repeatedly directing a student to re-file an appeal that is already open or already decided indicates a tracking and communication breakdown. Recorded for review. Lead: {{HU|HU-164}}.

'''Impact.''' If accurate, the misdirection delayed resolution of the GPA and SAP problem and compounded the reporter's time burden and frustration.

'''Notes.''' Sub-issue of {{HU|HU-164}} (lead). Reported account, unverified. Documented 2026-06-06.

<span id="HU-165d"></span>