Editing Herzing Issues: ADA and Disability Accommodations (section)

=== HU-006: Disability Services email contact routes through general Admissions address (admissions@herzing.edu) ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Medium
! Status
| CONFIRMED
|-
! Issue type
| Process Gap
! Date added
| 2026-04-30
|-
! Owner
| colspan="3" | Academic Affairs / Compliance
|}
'''Finding.''' The Disability Services email contact routes through the general Admissions address (admissions@herzing.edu).

'''Evidence.''' Multiple auto-replies (2026-01-31, 2026-02-01): From: Herzing Admissions <admissions@herzing.edu>, Subject: "Thank you for emailing Disability Services at Herzing University."

'''Reported statement.'''
<blockquote>Thank you for emailing Disability Services at Herzing University. Someone will respond to your email within 1-2 business days.</blockquote>

'''Standards.''' OCR Resolution Agreements (multiple) require institutions to maintain dedicated, adequately staffed disability services infrastructure separate from general admissions operations. Routing Disability Services inquiries through Admissions creates confusion and potential FERPA disclosure concerns.

'''Impact.''' Using the Admissions email for Disability Services creates confusion, potential FERPA disclosure risk, and signals inadequate dedicated Disability Services infrastructure.

'''Notes.''' The student sent accommodation emails from both a personal Gmail address and a Herzing email, suggesting possible difficulty accessing primary institutional email (see {{HU|HU-005}}).

<span id="HU-018"></span>