Editing Herzing Issues: Proctoring and Testing (section)

=== HU-020: University-promised ProctorU coordination meeting (March 20) never held; student rescheduled exam to wait for it ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| High
! style="width:14em" | Status
| CONFIRMED
|-
! Issue type
| Process Gap
! Date added
| 2026-04-30
|-
! Owner
| colspan="3" | Associate VP Student Affairs (Dr. Laban)
|}
'''Finding.''' University-promised ProctorU coordination meeting (March 20) never held; student rescheduled exam to wait for it.

'''Evidence.''' Student email to Dr. Danielle Laban (2026-04-13): "You had mentioned setting this meeting up on March 20th and we are coming up on nearly a month. Do you have any updates on this? I have rescheduled my exam which was supposed to be for tomorrow in favor of your response."

'''Reported statement.'''
<blockquote>I am really struggling with the lack of consistency with both Proctor U and Herzing... due to Proctor U ID, sound machine, etc issues, I have had to reschedule my exams on 5 different occasions thereby wasting my entire day that I planned for the exam.</blockquote>

'''Standards.''' Handbook p.18 (Chain of Communication): students directed to follow escalation chain. When university leadership makes commitments, failure to follow through undermines the process and may constitute a failure of duty of care.

'''Impact.''' Student delayed exam sitting unnecessarily; additional scheduling conflict with clinical week. Prolonged uncertainty contributing to documented student stress.

'''Notes.''' Student had already rescheduled exams 5 times due to ProctorU issues. This represents a pattern of disruption, not an isolated incident.

<span id="HU-030"></span>