Editing Herzing Issues: Complaint Handling and Investigations (section)

=== HU-157: Lead: the CARES case was closed in the same email that denied the retake and declined proctoring supports, and that acknowledged the student's legal-hold request; see HU-157a, HU-157b ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Medium
! style="width:14em" | Status
| CONFIRMED
|-
! Issue type
| Lead / index for a split cluster (CARES closure with unresolved items; legal-hold acknowledgment)
! Date added
| 2026-06-05 (split 2026-06-06)
|-
! Owner
| colspan="3" | Dr. Nicole Franklin (Senior Director of Academic Operations) / Dr. Danielle Laban (AVP)
|}
'''Finding.''' Lead entry for the June 5, 2026 closure of the reporting student's CARES case by Dr. Nicole Franklin, following up on a May 13 meeting. Tracked separately: {{HU|HU-157a}} (the case was closed in the same email that denied the Fundamentals final retake, {{HU|HU-155}}, and declined the proctoring supports, {{HU|HU-156}}, with the four summarized items largely answered not approved, not available, or a workaround) and {{HU|HU-157b}} (the same email acknowledged the student's legal-hold request, with the closure occurring contemporaneously with that litigation-preservation request). See each sub-issue for full evidence and standards.

'''Evidence.''' Email: Dr. Nicole Franklin (Senior Director of Academic Operations) to the reporting student (cc Danielle Laban), subject CARES Case: Follow-up, June 5, 2026, 8:36 AM; provided by the reporting student.

'''Notes.''' Part of the June 5, 2026 CARES closure group ({{HU|HU-155}} through {{HU|HU-158}}). Split into lettered sub-issues 2026-06-06. Existing references to {{HU|HU-157}} resolve here. Parts: {{HU|HU-157a}}, {{HU|HU-157b}}. Cross-references: {{HU|HU-155}} (retake denied), {{HU|HU-156}} (proctoring), {{HU|HU-158}}.

<span id="HU-157a"></span>