Editing Herzing Issues: ADA and Disability Accommodations (section)

=== HU-005: Screen reader incompatibility with Herzing Outlook web email interface reported; urgency classified as "inconvenienced" ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| High
! Status
| CONFIRMED
|-
! Issue type
| Accessibility
! Date added
| 2026-04-30
|-
! Owner
| colspan="3" | IT Department / Disability Services
|}
'''Finding.''' Screen reader incompatibility with the Herzing Outlook web email interface was reported; the urgency was classified as "inconvenienced."

'''Evidence.''' Per the tracker's evidence, INC0552230 (2026-04-29): IT staff asked clarifying questions about which screen reader and whether the web or desktop version was affected.

'''Reported statement.'''
<blockquote>I'm sorry for the trouble you've had with screen readers the reporting student. To make sure I'm understanding properly, you mean that when you visit your student email account via the Outlook web page, your browser screen reader is not handling it well?</blockquote>

'''Standards.''' ADA/Section 504; Section 508 of the Rehabilitation Act (29 U.S.C. §794d): federal contractors and institutions receiving federal funds must ensure electronic communications are accessible. Priority email communications inaccessible via screen reader constitute a systemic barrier.

'''Impact.''' If the university's primary student email system is inaccessible via screen reader, the student's ability to receive time-sensitive academic, financial aid, clinical, and appeal communications is materially impaired.

'''Notes.''' Classified as Urgency 3 (Inconvenienced). Access to official university email is not a convenience; it is the primary channel for all institutional communications.

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