Editing Herzing Issues: Financial Aid (section)

=== HU-028: Student's Graduate PLUS loan preference not processed correctly; backend team failed to note preference ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Medium
! Status
| CONFIRMED
|-
! Issue type
| Process Error
! Date added
| 2026-04-30
|-
! Owner
| colspan="3" | Financial Aid Department / Central Processing
|}
'''Finding.''' Per the tracker's evidence, the student's Graduate PLUS loan preference was not processed correctly, and the backend team failed to note the preference.

'''Evidence.''' Email chain between McChesney and the reporting student (March to April 2026). Source Group: Prelicensure Student Handbook 2026 (SICCED09255468); Defense Bundles 2026-04-29 / 2026-04-30.

'''Reported statement.''' <blockquote>I think that the backend team did not see the note about the PLUS Loan being your preference. I emailed that team and asked them to review and correct this.</blockquote>

'''Standards.''' 34 CFR Part 682 (FFEL/Direct Loan regulations); 20 U.S.C. §1078-2 (PLUS Loan). Failure to process the student's documented loan preference constitutes a financial aid processing error.

'''Impact.''' The student's summer 2026 financial aid was incorrectly packaged. Required multiple follow-up communications to correct. Delay in summer funding could affect enrollment and tuition payment.

'''Notes.''' Summer 2026 funding was not available until mid-May per the FA advisor. The student was anxious about coverage at the term transition.

<span id="HU-048"></span>