Editing Herzing Issues: Enrollment, Registration, and Billing (section)

=== HU-029: Extended scrub size (6XL) not available in bookstore system when student attempted to order ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Low
! Status
| RESOLVED
|-
! Issue type
| Process Gap
! Date added
| 2026-04-30
|-
! Owner
| colspan="3" | Bookstore
|}
'''Finding.''' Extended scrub size (6XL) not available in bookstore system when student attempted to order.

'''Evidence.''' Student email to Jeanette Ward (Bookstore Admin): "I went to order scrubs from the bookstore, but my size is not listed now. I need a 6X scrub top." Ward worked with distributor to order. Source Group: Prelicensure Student Handbook 2026 (SICCED09255468); Defense Bundles 2026-04-29 / 2026-04-30.

'''Reported statement.''' The student reported to Bookstore Admin Jeanette Ward that the student's size was no longer listed when trying to order scrubs, and that the student needed a 6X scrub top and a 6X scrub jacket.

'''Standards.''' Handbook p.17-18 requires approved Herzing scrubs for clinical. Not stocking required uniform items in all sizes discriminates against students who need extended sizes to meet the uniform requirement.

'''Impact.''' Student unable to self-order required uniform item; required intervention from Bookstore Admin. Delayed uniform acquisition at start of clinical.

'''Notes.''' Bookstore Admin Jeanette Ward worked with distributor to fulfill the order. Marked Resolved but part of a larger pattern; see {{HU|HU-013}}.

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