Editing Herzing Issues: Clinical Intensives and Simulation (section)

=== HU-039: Intensive clearance emails issued only 2-3 days before start of intensive sessions, after virtually all students had already purchased non-refundable flights and hotels ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Medium
! Status
| CONFIRMED
|-
! Issue type
| Process Gap / Student Financial Risk
! Date added
| 2026-05-04
|-
! Owner
| colspan="3" | Program Chair / Intensive Coordinator
|}
'''Finding.''' Per the tracker's evidence, intensive clearance emails were issued only two to three days before the start of intensive sessions, after virtually all students had already purchased non-refundable flights and hotels.

'''Evidence.''' MSN-DE DEC 2026 COHORT GroupMe (February 27-28, 2026): clearance emails went out the Friday or Saturday before the Tuesday start of intensives. Multiple students had booked flights and hotels weeks in advance, with costs reported ranging from $600 to $900 or more.

'''Reported statement.''' Student E stated that giving clearance three days before the intensive made no sense, since students had already paid for everything, and that a denial at that point should mean a full refund of the roughly $900 already spent.

'''Standards.''' Herzing University Mission: "educate, support, and empower all students for success." ACEN Standard 5. Where institutional processes require students to incur significant travel expenses before clearance is confirmed, the institution bears responsibility for designing a process that minimizes financial risk to students.

'''Impact.''' Students incurred non-refundable travel expenses of $600 to $900 or more before receiving clearance confirmation. A denial at that stage would result in complete financial loss.

'''Notes.''' The university did provide a mileage stipend for some students placed at clinical sites more than 100 miles away, referenced in {{HU|HU-024}}. The same principle applies to intensives.

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