Editing Herzing Issues: Clinical Placement (section)

=== HU-141a: An 8-plus-day Clinician Nexus permission lockout, despite being told she was added, with Nexus support confirming she was never actually added to the Group H rotation ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| Critical
! style="width:12em" | Status
| CONFIRMED
|-
! Issue type
| Prolonged Clinical-System Permission Lockout
! Date added
| 2026-06-02 (split 2026-06-06)
|-
! Owner
| colspan="3" | Starr Williams-Headen (Clinical Coordinator) / Clinician Nexus
|}
'''Finding.''' From May 14 through May 22, 2026, Student A repeatedly received permission-denied errors at Clinician Nexus, even after being told she had been added to the Group H rotation. Clinician Nexus support told her that Starr Williams-Headen had not actually added her to the Group H rotation, which is why she received the error.

'''Evidence.''' Student A, May 14, 2026: she saw she was added to the Neuro Med Surg rotation in Nexus, but it showed permission denied and was not reflecting in Core ELMs. Student A, May 21, 2026, on her third attempt: each time she accessed it, it said permission denied, with only one week left to do all of her onboarding. Student A, May 22, 2026: Nexus said Starr had not added her to the Group H rotation, which is why she got the error. A Clinician Nexus error screen was also provided. Student: Student A ([email redacted]). Source Group: Email chain, May 14 to 22, 2026; Clinician Nexus error screen.

'''Reported statement.''' Student A, a student pseudonym, paraphrased that each time she accessed the system it showed permission denied, that she had only one week left to do all of her onboarding, and that Nexus support said the issue was that she had never actually been added to the Group H rotation, "you do not have permission to perform this action, please contact an administrator."

'''Standards.''' 34 CFR 668.14 (functional clinical-placement systems and accurate records) and ACEN Standard 5 (placements must be functional before students begin) are implicated. An 8-plus-day lockout after the student was told she was added documents a placement-configuration failure. Lead: {{HU|HU-141}}.

'''Impact.''' Locked out for over a week, Student A could not complete onboarding or confirm her placement as her clinical start approached.

'''Notes.''' Sub-issue of {{HU|HU-141}} (lead). Split 2026-06-06.

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