Editing Herzing Issues: ADA and Disability Accommodations (section)

=== HU-167a: No ProProctor was available for the NSG523 exam on Saturday June 13, 2026 ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| High
! Status
| CONFIRMED
|-
! Issue type
| ProProctor Unavailability on Saturday, Accommodation Not Deliverable
! Date added
| 2026-06-13
|-
! Owner
| colspan="3" | ProctorU Inc. d/b/a Meazure Learning / Herzing Testing and Accommodations
|}
'''Finding.''' On Saturday June 13, 2026, the reporting student connected to ProctorU for his NSG523 exam (250 percent accommodation, Herzing University, HESI). The agent, Gedela T., introduced herself as "your proctor today." The reporting student immediately asked whether she was a ProProctor, stating he was supposed to connect with one for his exam, and she responded "Just a moment please," indicating she was not one and needed to find one. No ProProctor connected during the documented session. His email to faculty noted that ProctorU appears to have no ProProctors on the weekends. The 250 percent time accommodation requires a live ProProctor; the absence of one means the accommodation could not be delivered as approved on a Saturday.

'''Evidence.''' ProctorU chat screenshot (3:25 to 3:27 PM, June 13, 2026): Gedela T. introduces herself as proctor; the reporting student asks if she is a ProProctor; she says "Just a moment please"; the ProctorU screen shows "Setup Complete! Exam will Begin Once Connected to Proctor," average wait five minutes, then shifting to "Wait time is longer than expected," eight minutes. Email from the reporting student (approx. 3:39 PM, June 13, 2026): "It appears they have no proproctors on the weekends."

'''Reported statement.'''
<blockquote>Are you a pro proctor? I am supposed to connect with one of them for my exam I was told. [Gedela T.:] Just a moment please. [Email:] It appears they have no proproctors on the weekends.</blockquote>

'''Standards.''' ADA Title III, examinations (42 U.S.C. §12189; 28 C.F.R. §36.309); Section 504 (29 U.S.C. §794); 34 C.F.R. §668.14 (the institution is responsible for its testing vendor). A 250 percent ProProctor accommodation that cannot be delivered on a Saturday because no ProProctor is available is an accommodation-delivery failure. Lead: {{HU|HU-167}}.

'''Impact.''' The ProProctor is an approved accommodation component; its unavailability on Saturdays means the student cannot take his exams with his full accommodation on the days his clinical schedule forces him to test.

'''Notes.''' Sub-issue of {{HU|HU-167}} (lead). CONFIRMED from first-party screenshots and email. Documented 2026-06-13.

<span id="HU-167c"></span>