Editing Herzing Issues: Technology, LMS, and Platforms (section)

=== HU-172a: Dr. Tanetshia Brown's 4:26 PM email explicitly states she is unable to determine why the Elsevier (Evolve) system behavior occurred and refers all technical investigation to IT: an institutional admission that the accommodation exam score-transmission failure cannot be explained at the faculty or program level ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| High
! style="width:12em" | Status
| CONFIRMED
|-
! Issue type
| Institutional Admission of Inability to Explain Elsevier Score-Transmission Failure; Investigation Deferred to IT
! Date added
| 2026-06-15
|-
! Owner
| colspan="3" | Dr. Tanetshia Brown (Adjunct Faculty, NSG523) / Herzing Academic Affairs
|}
'''Finding.''' At 4:26 PM on June 15, 2026, Dr. Tanetshia Brown emailed the reporting student stating she was unable to determine why the system behavior occurred. She noted that once the reporting student provided the screenshot, she was able to verify his results in Evolve and update Canvas. She directed all further investigation to IT, describing IT as the appropriate team to investigate the cause and provide clarification. This constitutes an institutional admission, at the faculty and course level, that the accommodation exam score-transmission failure documented in {{HU|HU-168a}} and {{HU|HU-171}} cannot be explained by the instructor and that no faculty-level or program-level investigation is being undertaken. The failure therefore propagates to the IT level without any concurrent academic investigation into whether accommodation exam workflows in Elsevier are correctly configured.

'''Evidence.''' Email from Dr. Tanetshia Brown (Mon 6/15/2026 4:26 PM). Source group: email from Dr. Tanetshia Brown to the reporting student (Mon 6/15/2026 4:26 PM); Herzing IT Service Desk incident closure notification for INC0562442, resolved by Andrew Cox (Jun 15, 2026); provided by the reporting student.

'''Reported statement.''' <blockquote>I am unable to determine why the system behavior occurred. Since a ticket has already been submitted to IT, they are the appropriate team to investigate the cause of the issue and provide further clarification.</blockquote>

'''Standards.''' 34 C.F.R. 668.14 (administrative capability, including institutional ability to identify and resolve systemic technology failures); HLC Criterion 2.A (integrity, including reliable processes for all students); HLC Criterion 4.B (appropriate and reliable assessment processes). An instructor's inability to explain why an accommodation exam score was absent from the instructor-facing system for over 51 hours, and the absence of any faculty or program level investigation, leaves the root cause unidentified and the systemic risk to other accommodated students unaddressed. Lead: {{HU|HU-172}}.

'''Impact.''' Without a faculty or program level inquiry into why accommodation exams may not appear in Evolve, the same failure is likely to recur for the reporting student and for other accommodated students in future terms, consistent with the pattern documented by reporter Student CK in {{HU|HU-169}}.

'''Notes.''' Sub-issue of {{HU|HU-172}} (lead). CONFIRMED from first-party email. Documented 2026-06-15.

<span id="HU-172b"></span>