Editing Herzing Issues: ADA and Disability Accommodations (section)

=== HU-167: Lead: no ProProctor was available for the reporting student's NSG523 exam on Saturday June 13, 2026 ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| High
! Status
| CONFIRMED
|-
! Issue type
| Lead / index for a split cluster (ProProctor Saturday unavailability; 75-plus-minute exam start delay; effective window narrowing; institutional contacts out of office)
! Date added
| 2026-06-13
|-
! Owner
| colspan="3" | ProctorU Inc. d/b/a Meazure Learning / Herzing Testing and Accommodations / Dr. Danielle Laban / Dr. Nicole Franklin / Dr. Raywattie Prashad / Dr. Stephanie Black
|}
'''Finding.''' This is the lead entry for a cluster of accommodation and proctoring-access failures on Saturday June 13, 2026, during the NSG523 Med Surg Nursing I Exam 1 (ONL: HU NSG523 Med Surg Nursing I Exam 1 2026 Summer C, Accommodations 250%, Herzing University, HESI). The reporting student logged in at approximately 2:25 PM CDT and attempted three times over the following hour to connect with a ProProctor, as required by his approved accommodation. He was connected to a regular support agent, Gedela T., who asked him to wait for a ProProctor, but no ProProctor connected. Exam start was delayed over one hour and fifteen minutes; the reporting student ultimately confirmed the exam was completed but noted the delay. He identified that ProProctor appears to be unavailable on weekends and raised that his Thursday and Friday clinical schedule leaves weekends as his only available testing days, meaning the ProProctor requirement effectively provides him a narrower testing window than peers without the accommodation. Key institutional contacts he emailed for help, Dr. Nicole Franklin and Dr. Stephanie Black, were simultaneously out of office, with Franklin supporting the Birmingham Campus during a transition and Black on PTO. Tracked separately: {{HU|HU-167a}} (ProProctor Saturday unavailability for NSG523), {{HU|HU-167b}} (over one hour and fifteen minute exam start delay, three failed connection attempts), {{HU|HU-167c}} (effective testing window narrower than peers due to ProProctor unavailability on the only days available to the student), and {{HU|HU-167d}} (key institutional escalation contacts out of office simultaneously during an active accommodation failure).

'''Notes.''' Exam: ONL: HU NSG523 Med Surg Nursing I Exam 1 2026 Summer C, Accommodations 250%, Herzing University, HESI. The reporting student logged in approximately 2:25 PM CDT Saturday June 13, 2026; screenshots timestamped 3:27 PM to 3:44 PM CDT show the waiting state. The ProctorU screen showed "Setup Complete! Exam will Begin Once Connected to Proctor" with an average wait of five minutes, then shifted to "Wait time is longer than expected" with an average wait of eight minutes. The chat agent Gedela T. is not a ProProctor, which the reporting student confirmed by asking. The session was transferred to another technician at 3:43 PM. The reporting student emailed Dr. Tanetshia Brown (office hours), Dr. Danielle Laban, Dr. Nicole Franklin, Dr. Raywattie Prashad, David Steele, and Dr. Stephanie Black at 3:39 PM from his Herzing email. Added 2026-06-13. (Source Group: seven ProctorU chat/screen screenshots, Saturday June 13, 2026, 3:27 PM to 3:44 PM CDT; email from the reporting student to Dr. Danielle Laban, Dr. Nicole Franklin, Dr. Raywattie Prashad, David Steele, Dr. Stephanie Black, and Dr. Tanetshia Brown, sent approximately 3:39 PM, June 13, 2026; follow-up email from the reporting student confirming the exam completed after over a one hour fifteen minute delay; provided by the reporting student.) Parts: {{HU|HU-167a}}, {{HU|HU-167b}}, {{HU|HU-167c}}, {{HU|HU-167d}}. Cross-References: {{HU|HU-002}} (prior ProctorU exam block, NSG521), {{HU|HU-135}} (eight-hour clinical accommodation; clinical scheduling constraints), {{HU|HU-163}} and {{HU|HU-163a}} (NSG524 ProctorU weather and no-ProProctor failure, lead cluster; accommodation not exercisable within window), {{HU|HU-163d}} (vendor-institution ping-pong), {{HU|HU-166}} (NSG524 appeal process-integrity issues).

<span id="HU-167a"></span>