Editing Herzing Issues: ADA and Disability Accommodations (section)

=== HU-163a: The student could not reschedule the accommodated NSG524 exam to the remaining in-window date during a documented weather emergency ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| High
! Status
| CONFIRMED
|-
! Issue type
| Accommodated Exam Not Rescheduleable Within the Open Window
! Date added
| 2026-06-06
|-
! Owner
| colspan="3" | ProctorU Inc. d/b/a Meazure Learning / Herzing Testing and Accommodations
|}
'''Finding.''' On June 6, 2026, with severe weather in Kansas interrupting his internet, the reporting student attempted to reschedule the NSG524 Mental Health exam to Sunday June 7, a date still inside his open testing window (June 1 to June 7, 2026). The scheduling page showed June 7 unavailable (no ProProctor), and the vendor stated it could not reschedule within its restriction window. Because his 250 percent accommodation requires a live ProProctor, the unavailability meant the accommodated exam could not be taken before the window closed.

'''Evidence.''' ProctorU scheduling page (NSG524, window 6/1/26 to 6/7/26, 375 minutes, previously scheduled Saturday 06/06/26 2:20 PM CDT) showing the remaining in-window date unavailable; ProctorU live chat (June 6, 2026, 1:46 to 1:49 PM CDT); NWS Wichita Weather Forecast Office severe-weather page (June 6, 2026, 1:40 PM CDT, scattered storms and flood warnings); the reporting student's email to Herzing faculty stating Sunday was greyed out despite the open window through the 7th and that he requires a ProProctor.

'''Reported statement.'''
<blockquote>Sunday is greyed out despite my open testing window through the 7th. I am required to use a proproctor in conjunction with my accommodations. [Live chat:] this is an emergency due to bad weather.</blockquote>

'''Standards.''' ADA Title III, examinations and courses (42 U.S.C. §12189; 28 C.F.R. §36.309): an entity that offers examinations related to postsecondary education must offer them in an accessible place and manner, including necessary accommodations; Section 504 (29 U.S.C. §794); 34 C.F.R. §668.14 (the institution remains responsible for its testing vendor). A 250 percent time accommodation that cannot be exercised within the open window because the accommodated proctoring is unavailable is an accommodation-access failure. Lead: {{HU|HU-163}}.

'''Impact.''' The student was prevented from taking his accommodated exam within the window through no fault of his own, exposing him to a missed-exam penalty and a makeup process for a weather-and-vendor failure.

'''Notes.''' Sub-issue of {{HU|HU-163}} (lead). Documented 2026-06-06. The weather is independently corroborated by the NWS Wichita page.

<span id="HU-167"></span>