Editing Herzing Issues: Technology, LMS, and Platforms (section)

=== HU-171: The NSG523 HESI Exam 1 score (HESI 1,224; Conversion 99.99), absent from the instructor-facing Elsevier (Evolve) view as documented in HU-168a, became visible to Dr. Tanetshia Brown only at approximately 4:14 PM on June 15, 2026, over 51 hours after exam completion on June 13, and only after the reporting student sent her a screenshot of his HESI results as proof; Canvas was then updated from 0/100; resolution required direct student intervention rather than automatic system processes ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| High
! style="width:12em" | Status
| CONFIRMED
|-
! Issue type
| Elsevier (Evolve) Score-Transmission Delay Over 51 Hours; Resolution Requiring Manual Student Intervention
! Date added
| 2026-06-15
|-
! Owner
| colspan="3" | Dr. Tanetshia Brown (Adjunct Faculty, NSG523) / Elsevier-HESI / Herzing LMS
|}
'''Finding.''' At 1:13 PM on June 15, 2026, Dr. Tanetshia Brown emailed the reporting student (marked High Importance) stating she did not have a score for him in Elsevier (Evolve) and that Canvas showed no submission. A 0/100 had been entered. The NSG523 HESI Exam 1 was completed on June 13, 2026 (HESI 1,224; Conversion 99.99), over 51 hours earlier. The reporting student sent Dr. Brown a screenshot of his HESI results report. At 4:14 PM on June 15, Brown replied confirming she was now able to see the grade in Evolve and that Canvas had been updated. This sequence confirms three findings. First, the Elsevier score-transmission delay extended from the June 13 exam date to at least 1:13 PM on June 15, a gap of over 51 hours during which the score was not visible to the instructor. Second, the score became visible only after the reporting student provided proof by sending the screenshot, resolution was student-initiated rather than automatic. Third, the 0/100 entered in Canvas remained for the duration of this period and was corrected only after the reporting student's direct intervention. The immediate grade harm is now resolved; the systemic process failure is documented.

'''Evidence.''' Prior email from Dr. Brown at 1:13 PM same day stating she did not have a score entered in Elsevier for that exam. HESI Assessment Results report (Delivery ID 905079, exam date 06/13/2026). Source group: email from Dr. Tanetshia Brown (Adjunct Faculty, NSG523) to the reporting student (Mon 6/15/2026 4:14 PM); provided by the reporting student; update to {{HU|HU-168}} cluster.

'''Reported statement.''' <blockquote>Thank you for the screenshot of your exam results. I also am now able to see your grade in Evolve. Your grade in Canvas has been updated.</blockquote>

'''Standards.''' 34 C.F.R. 668.14 (administrative capability, including accurate and timely academic records and functional technology systems); HLC Criterion 2.A (fair and reliable academic processes); HLC Criterion 4.B (appropriate and reliable assessment of student achievement). A score-transmission system that requires a student to manually provide proof of exam completion to an instructor, over 51 hours after the exam, in order to have a 0 reversed, does not meet administrative-capability or fair-process standards. The pattern is corroborated by a second student ({{HU|HU-169}}). See also {{HU|HU-168a}} (score-transmission disconnect), {{HU|HU-168b}} (Canvas 0/100 and No Submission), {{HU|HU-168c}} (69-percentage-point course grade drop).

'''Impact.''' The immediate harm (0/100 on a 100-point exam; NSG523 grade at 25.91%) was resolved after student intervention. Without the screenshot the reporting student provided, the 0 would likely have remained. Students who do not proactively challenge the zero, or who lack the ability to produce and send a HESI report, face permanent grade loss for completed exams.

'''Notes.''' The grade in Canvas is confirmed updated per Dr. Brown's 4:14 PM email. The term Evolve in Dr. Brown's email refers to the Elsevier Evolve platform (the same system referenced as Elsevier in {{HU|HU-168}}). Dr. Brown's phrasing explicitly links her newfound ability to see the score to receiving the screenshot, confirming the resolution was prompted by student-initiated documentation rather than automatic system correction. Documented 2026-06-15. Update to {{HU|HU-168}} cluster. Cross-references: {{HU|HU-168}} (NSG523 HESI Exam 1 grading and submission disconnect; lead cluster), {{HU|HU-168a}} (Elsevier score-transmission disconnect), {{HU|HU-168b}} (Canvas 0/100 and No Submission), {{HU|HU-168c}} (69-percentage-point course grade drop), {{HU|HU-169}} (reporter Student CK; same Elsevier score-transmission failure pattern).

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