Editing Herzing Issues: Workload and Student Communication (section)

=== HU-046: Multiple students confirmed receiving assurances from Herzing staff prior to enrollment that MSN-DE program would not require synchronous activities during work hours; mandatory Zooms added mid-semester ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| High
! style="width:12em" | Status
| CONFIRMED
|-
! Issue type
| Enrollment Misrepresentation / Mandatory Synchronous Requirement
! Date added
| 2026-05-04
|-
! Owner
| colspan="3" | Admissions / Program Chair / Dean of Nursing
|}
'''Finding.''' Per the tracker's evidence, multiple students confirmed receiving assurances from Herzing staff prior to enrollment that the MSN-DE program would not require synchronous (real-time) activities during work hours. Mandatory synchronous Zoom clinical sessions were nonetheless added mid-semester with little advance notice.

'''Evidence.''' Herzing MSNDE 2026 GroupMe (March 3, 2025): Student CO reported three different calls with Herzing confirming Student CO would not be required to do things during work, yet five more mandatory Zooms during work hours had since been added. Student CS confirmed he was scheduled to work on four of the five mandatory Zoom days and had to find coverage. (Source Group: Multiple GroupMe Archives: Herzing Nursing 2027; Herzing MSNDE 2026 (Jan to Jun 2025); Health Assessment NSG121 (Jan to Apr 2025); Herzing ProctorU Students; Herzing MSN-PNP Summer 2025.)

'''Reported statement.''' Student CO reported feeling frustrated that, despite three separate assurance calls from Herzing that work-hour activities would not be required, five more mandatory Zoom sessions had been added during work hours.

'''Standards.''' 34 CFR §668.71-75 (Misrepresentation): institutions receiving federal Title IV funds may not make substantial misrepresentations about program requirements. Representing to prospective students that the program will not require work-time activities when mandatory synchronous sessions are subsequently required constitutes a potential misrepresentation of material program characteristics.

'''Impact.''' Students who enrolled based on representations that work schedules would not be disrupted were forced to use unpaid leave, reduce work hours, or risk clinical failures when mandatory synchronous sessions were scheduled during work hours with minimal notice.

'''Notes.''' The pattern of enrollment misrepresentation is documented across multiple cohorts and programs. This issue is distinct from {{HU|HU-022}} (WCAG compliance misrepresentation) but represents the same institutional pattern.

<span id="HU-096"></span>