Editing Herzing Issues: Technology, LMS, and Platforms (section)

=== HU-001: Canvas LMS account not auto-provisioned at enrollment; required manual creation ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| High
! style="width:12em" | Status
| CONFIRMED
|-
! Issue type
| Process Gap
! Date added
| 2026-04-30
|-
! Owner
| colspan="3" | IT Department / Enrollment
|}
'''Finding.''' Canvas LMS account not auto-provisioned at enrollment; required manual creation.

'''Evidence.''' INC0479039 (2025-07-14); IT staff notation; enrollment emails to [email redacted] dated July 14, 2025.

'''Reported statement.''' <blockquote>I'm not sure why your account wasn't created automatically. I added it manually... I'm going to get this ticket escalated to get the rest of your initial enrollments processed. Sorry for the inconvenience!</blockquote>

'''Standards.''' Handbook p.5 states students are expected to access LMS from program start. Enrollment systems failure contradicts published student access expectations.

'''Impact.''' Delayed access to orientation, initial courses, and required onboarding materials. Risk of missed deadlines at program start.

'''Notes.''' The reporting student filed INC0479039. Account created manually by Myrddin Emrys. Course enrollments required secondary ticket to fully resolve.

<span id="HU-041"></span>