Editing Herzing Issues: Proctoring and Testing (section)

=== HU-002: ProctorU flagged Google Remote Desktop on student computer during NSG521 final exam, blocking completion ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Critical
! style="width:14em" | Status
| CONFIRMED
|-
! Issue type
| Technical Issue
! Date added
| 2026-04-30
|-
! Owner
| colspan="3" | Dean of Prelicensure Nursing / IT
|}
'''Finding.''' ProctorU flagged Google Remote Desktop on student computer during NSG521 final exam, blocking completion.

'''Evidence.''' INC0552394 (2026-04-28); Grade Appeal Decision email from academicappeals@herzing.edu dated 2026-04-24.

'''Reported statement.'''
<blockquote>Based on IT ticket, there was a software that was located. [Decision:] Please remove software since this is a one-time approval with the knowledge that the software was removed.</blockquote>

'''Standards.''' Handbook p.22-23: policy denies retakes for "personal device incompatibility." However, Google Remote Desktop may have been left running from a prior IT support session. Policy does not distinguish institutional vs. student-caused software conflicts.

'''Impact.''' Student unable to complete NSG521 Final Exam on scheduled date. Required grade appeal process; significant added stress for student with documented anxiety and disability.

'''Notes.''' User confirmed flagged software was Google Remote Desktop. Student had active IT support throughout semester. See {{HU|HU-017}} for one-time exception language. See {{HU|HU-018}} for sound machine blocking pattern.

<span id="HU-017"></span>