Editing Herzing Issues: Enrollment, Registration, and Billing (section)

=== HU-013: Required clinical scrubs sent in wrong size on multiple occasions; student left without compliant clinical attire ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Medium
! Status
| CONFIRMED
|-
! Issue type
| Fulfillment Error
! Date added
| 2026-04-30
|-
! Owner
| colspan="3" | Bookstore / Clinical Coordinator
|}
'''Finding.''' Required clinical scrubs sent in wrong size on multiple occasions; student left without compliant clinical attire.

'''Evidence.''' Bookstore email thread and scrub exchange emails (Sept 2025 to Jan 2026). Jeanette Ward (Bookstore Admin) confirmed size issue. Student: scrubs are "humongous." Second set (blue, Jan 2026) also came too large. Source Group: Prelicensure Student Handbook 2026 (SICCED09255468); Defense Bundles 2026-04-29 / 2026-04-30.

'''Reported statement.''' The student reported that the scrubs sent were far too large, requiring a return that would leave the student without scrubs for the intensive, so the student's only option was to buy a replacement pair that could not be used again after the intensive.

'''Standards.''' Handbook p.17: "Approved Herzing scrubs" required for all clinical/lab/simulation. Students not in compliance dismissed for the day. Institutional fulfillment error created compliance risk not attributable to student.

'''Impact.''' Student faced potential clinical exclusion and out-of-pocket costs. Two separate size errors across two distributors suggests systemic fulfillment issues.

'''Notes.''' Student needed 6XL top and 4XL pants. Pattern across both scrub sets suggests distributor issue, not isolated error. Also see {{HU|HU-029}}.

<span id="HU-029"></span>