Editing Herzing Issues: ADA and Disability Accommodations (section)

=== HU-003: Google Remote Desktop flagged by ProctorU; if running due to prior IT support session, removal requirement may be misdirected at student ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| High
! Status
| POSSIBLE
|-
! Issue type
| Compliance Risk
! Date added
| 2026-04-30
|-
! Owner
| colspan="3" | Disability Services / Dean of Nursing
|}
'''Finding.''' According to the tracker, Google Remote Desktop flagged by ProctorU; if running due to a prior IT support session, the removal requirement may be misdirected at the student.

'''Evidence.''' Grade Appeal Decision (2026-04-24): "Decision Instructions: Please remove software." The user confirmed the software was Google Remote Desktop. (Source Group: Prelicensure Student Handbook 2026 (SICCED09255468); Defense Bundles 2026-04-29 / 2026-04-30.)

'''Reported statement.''' The decision instructed the student as follows:
<blockquote>Please remove software since this is a one-time approval with the knowledge that the software was removed and a clear test it out has been obtained.</blockquote>

'''Standards.''' If Google Remote Desktop was active from an IT-initiated support session: 28 CFR §35.130(b)(1), an institution may not impose requirements that shift institutional failures onto students. The ADA interactive process requires good-faith inquiry into cause before placing burden on a student.

'''Impact.''' If the software was running due to IT support, requiring removal shifts institutional responsibility to the student and mischaracterizes the cause.

'''Notes.''' It must be verified whether IT was using Google Remote Desktop for support, or whether the student was running it independently. See {{HU|HU-018}} for related sound machine blocking.

<span id="HU-004"></span>