Editing Herzing Issues: Technology, LMS, and Platforms (section)

=== HU-169c: Reporter Student CK reports that her instructor confirmed her name did not appear on the instructor's Elsevier report list, and ProctorU confirmed the test was transmitted and marked as completed successfully in their system: pointing to an instructor-side Elsevier access or score-routing failure affecting accommodated students ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| Medium
! style="width:12em" | Status
| POSSIBLE
|-
! Issue type
| Instructor Confirmed Name Absent From Elsevier Report List; ProctorU Confirmed Transmission; Systemic Pattern Concern (reported)
! Date added
| 2026-06-15
|-
! Owner
| colspan="3" | Herzing Academic Affairs / Elsevier-HESI / Herzing Testing and Accommodations
|}
'''Finding.''' The reporter states that her instructor told her she did not even see the reporter's name on the list of reports in Elsevier, and that this is how the instructor and reporter determined something was wrong. The reporter states that she then contacted ProctorU, who confirmed the test was sent, her video was transmitted, and the test shows as completed successfully in ProctorU's system. The reporter speculates the issue is with instructor-level access to Elsevier, but notes uncertainty about how to fix it. Her Fundamentals instructor said she was going to seek additional help, but the reporter does not know what happened with that. This two-sided picture, ProctorU confirming successful delivery while the instructor does not see the student's name in Elsevier, is the same mechanism described in {{HU|HU-168a}} (instructor for the reporting student reporting no score in Elsevier despite a completed HESI report). If the pattern holds across multiple students, it indicates a systemic Elsevier configuration, access, or score-routing failure specific to accommodated exams rather than individual student or proctor error.

'''Evidence.''' Private text message conversation between the reporting student and Student CK (identified third party), screenshots taken June 15, 2026 (3:49:26 PM and 3:49:44 PM); provided by the reporting student. Note: autocorrect artifacts in source text: "evolved" interpreted as Elsevier; "Sam" interpreted as exam; "path instructor" interpreted as pathophysiology instructor. A third unidentified participant (phone number [phone redacted]) was also present in the conversation. The reporter also noted that her instructor had sent her the special link for accommodations, which added to her confusion about the cause. Source group: same private text message conversation described above.

'''Reported statement.''' Student CK reported that her instructor told her she did not see the reporter's name on the list of reports in Elsevier, which is how she determined something was wrong, and that when she reached out to ProctorU, ProctorU confirmed her test and video had been sent and showed as completed successfully in its system.

'''Standards.''' 34 C.F.R. 668.14 (administrative capability, including functional technology and vendor oversight); HLC Criterion 2.A (reliable and consistent processes for all students); 42 U.S.C. 12189; 28 C.F.R. 36.309 (accommodations for examinations must be functional and consistently available). A systemic Elsevier report-list failure that causes accommodated students' names not to appear for their instructors, while non-accommodated students' names do appear, is an equity and accommodation-delivery concern. Combined with the identical pattern in {{HU|HU-168}}, this represents a recurring institutional deficiency. Recorded for review. Lead: {{HU|HU-169}}.

'''Impact.''' If accurate across multiple students, the failure is not an isolated error but a systemic accommodation-delivery deficiency. Students who do not proactively challenge zeros or contact ProctorU themselves may permanently lose grades for completed exams.

'''Notes.''' Sub-issue of {{HU|HU-169}} (lead). Reported account, unverified. The reporter notes the instructor sent a special link for accommodations, suggesting the accommodated exam routing itself may be the point of failure in Elsevier. Documented 2026-06-15.

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