Editing Herzing Issues: Technology, LMS, and Platforms (section)

=== HU-169b: Reporter Student CK describes the same score-transmission failure recurring on a Fundamentals exam taken on a Friday; she emailed her instructor but had not received a response at the time of the text message exchange ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| High
! style="width:12em" | Status
| POSSIBLE
|-
! Issue type
| Recurrence of Score-Transmission Failure on Fundamentals Exam; Instructor Non-Response (reported)
! Date added
| 2026-06-15
|-
! Owner
| colspan="3" | Herzing Fundamentals instructor (name not provided by reporter) / Elsevier-HESI
|}
'''Finding.''' The reporter states that after experiencing the pathophysiology score-transmission failure, the same thing happened on a Fundamentals exam she took on a Friday. She states she emailed her instructor about the situation but had not heard back at the time of the message exchange with the reporting student. The recurrence across two different courses and two different instructors, with no instructor response on the second instance, suggests the problem is not limited to a single course or instructor configuration.

'''Evidence.''' Private text message conversation between the reporting student and Student CK (identified third party), screenshots taken June 15, 2026 (3:49:26 PM and 3:49:44 PM); provided by the reporting student. Note: autocorrect artifacts in source text: "evolved" interpreted as Elsevier; "Sam" interpreted as exam; "path instructor" interpreted as pathophysiology instructor. A third unidentified participant (phone number [phone redacted]) was also present in the conversation. Source group: same private text message conversation described above.

'''Reported statement.''' Student CK reported that the same score-transmission failure recurred on a Fundamentals exam taken the following Friday, and that she had emailed her instructor about it but had not received a response by the time she described the situation.

'''Standards.''' 34 C.F.R. 668.14 (administrative capability, including reliable technology systems and timely institutional response); HLC Criterion 2.A (clear and fair academic processes); 42 U.S.C. 12189; 28 C.F.R. 36.309. Recurrence of the same score-transmission failure across multiple courses for the same accommodated student, without a timely instructor response on the second instance, points to a systemic rather than incidental failure. Recorded for review. Lead: {{HU|HU-169}}.

'''Impact.''' If accurate, the reporter faces the same unresolved zero on a second exam, with no instructor response, placing two separate course grades at risk from the same systemic failure.

'''Notes.''' Sub-issue of {{HU|HU-169}} (lead). Reported account, unverified. Documented 2026-06-15.

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