Editing Herzing Issues: Proctoring and Testing (section)

=== HU-188: The calculator within the HESI compatibility check returned an incorrect arithmetic result during joint testing ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Medium
! style="width:14em" | Status
| CONFIRMED as to the observed behavior in the compatibility check environment; the Elsevier representative stated the calculator delivered within live examinations is a different and updated version, which has not been independently verified
|-
! Issue type
| Vendor Software Defect, Incorrect Calculator Output
! Date added
| 2026-08-04
|-
! Owner
| colspan="3" | Elsevier / HESI product team
|}
'''Finding.''' While testing the HESI compatibility check environment on August 4, 2026, the reporting student entered two plus two into the built in calculator and received a result of one. The Elsevier representative responded that this was likely the legacy calculator, stated that the calculator available within live examinations had been updated after known accuracy problems, and said he would raise the observation with his product manager. This entry documents a vendor software quality defect observed in the testing environment. Because the representative stated the in-examination calculator is a different, updated build, this defect is not established to affect scored examinations, and should not be characterized as having affected any of the reporting student's examination results absent further verification.

'''Evidence.''' Recorded call and transcript, August 4, 2026: the reporting student's demonstration of the calculator returning one for two plus two, and the Elsevier representative's response attributing it to the legacy calculator, referencing prior known accuracy issues with it, and committing to raise it with the product manager.

'''Reported statement.'''
<blockquote>If I go into the calculator and I hit 2 plus 2, it comes out with one. [Elsevier representative:] That might be the old calculator. There was some issues with it not working accurately.</blockquote>

'''Standards.''' 34 C.F.R. Section 668.14 (administrative capability, including oversight of vendors delivering core academic functions). This entry is logged primarily as vendor quality assurance evidence supporting the broader pattern of Elsevier and ProctorU technical defects documented in this tracker, rather than as an independent violation.

'''Impact.''' Minimal direct impact on the reporting student, since the defect was observed in a compatibility check rather than a scored examination and the vendor states the live calculator is a different build. The entry is retained as pattern evidence of vendor software quality issues affecting the examination platform, and as a prompt to verify that the calculator used in the reporting student's accommodated examinations is in fact the updated build.

'''Notes.''' Recommend requesting written confirmation from Elsevier or Herzing that the calculator delivered in the reporting student's scored examinations is the updated build, and that no prior examination he sat used the defective legacy calculator. This has not been verified.

Student: The reporting student.

Source Group: Recorded video call, August 4, 2026, between the reporting student, a representative of Elsevier/HESI who stated he also works with the Meazure Learning side, and Dr. Danielle Laban, Associate Vice President of Student Affairs, who joined near the end of the call; transcript provided by the reporting student. Speaker attribution in the automated transcript is inconsistent and the same speaker is labeled variously; the substance is clear but individual lines should be attributed by reference to the underlying recording rather than to transcript speaker labels.

Cross-References: {{HU|HU-185}} (secure browser security defects observed on the same call), {{HU|HU-175}} (accessibility failure cluster and August 4, 2026 root cause finding).

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