Editing Herzing Issues: Technology, LMS, and Platforms (section)

=== HU-169a: Reporter Student CK describes her pathophysiology instructor giving her a zero for an accommodated exam despite her having a score in Elsevier; the reporter had to provide a screenshot of Elsevier and a copy of her report to demonstrate completion before the grade was corrected ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| High
! style="width:12em" | Status
| POSSIBLE
|-
! Issue type
| Accommodation Exam Score Not Visible to Instructor; Zero Entered; Corrected Only After Student Provided Proof (reported)
! Date added
| 2026-06-15
|-
! Owner
| colspan="3" | Herzing pathophysiology instructor (name not provided by reporter) / Elsevier-HESI / Herzing Academic Affairs
|}
'''Finding.''' The reporter states that her pathophysiology instructor gave her a zero for an accommodated exam. The reporter challenged this because she had her score in Elsevier. She states she had to send the instructor a screenshot of Elsevier and a copy of her report to demonstrate that she had completed the exam. This is the same pattern documented in {{HU|HU-168}}: an accommodated exam completed in the Elsevier system but not visible to the instructor, resulting in a zero that the student must correct by providing her own proof.

'''Evidence.''' According to the tracker, private text message conversation between the reporting student and Student CK (identified third party), screenshots taken June 15, 2026 (3:49:26 PM and 3:49:44 PM); provided by the reporting student. Note: autocorrect artifacts in source text: "evolved" interpreted as Elsevier; "Sam" interpreted as exam; "path instructor" interpreted as pathophysiology instructor. A third unidentified participant (phone number [phone redacted]) was also present in the conversation. Source group: same private text message conversation described above.

'''Reported statement.''' Student CK reported that her pathophysiology instructor initially gave her a zero on an accommodated exam despite the score existing in Elsevier, and that she had to send the instructor a screenshot of Elsevier along with a copy of her report before the instructor would correct the grade.

'''Standards.''' 34 C.F.R. 668.14 (administrative capability, including accurate records and functional technology systems); HLC Criterion 4.B (appropriate assessment of student achievement); ADA Title III, examinations (42 U.S.C. 12189; 28 C.F.R. 36.309). A pattern in which accommodated students receive zeros because instructor-facing Elsevier access does not reflect completed exams, and must correct this themselves by providing proof, places an undue burden on students with disabilities and indicates a systemic accommodation-delivery failure. Recorded for review. Lead: {{HU|HU-169}}.

'''Impact.''' According to the tracker, if accurate, the reporter had to spend additional time and effort demonstrating exam completion to reverse a zero, a burden not experienced by students whose scores transmit correctly. The risk is that students who do not challenge the zero may lose the grade permanently.

'''Notes.''' Sub-issue of {{HU|HU-169}} (lead). Reported account, unverified. Autocorrect artifacts in source noted in lead. Documented 2026-06-15.

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