Editing Herzing Issues: Proctoring and Testing (section)

=== HU-187: Cumulative vendor caused examination disruptions have compressed a semester of examinations into approximately three weeks, with a fourth examination cancelled on August 4, 2026 ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| High
! style="width:14em" | Status
| CONFIRMED as to the reporting student's account of his examination schedule, stated on the call in the presence of Dr. Danielle Laban and not disputed by her on the call; the schedule has not been independently verified against Herzing's records in this entry
|-
! Issue type
| Cumulative Rescheduling Burden Compressing Examination Schedule
! Date added
| 2026-08-04
|-
! Owner
| colspan="3" | Dr. Danielle Laban (Associate Vice President, Student Affairs); Dr. Raywattie Prashad (Program Chair); Herzing academic leadership
|}
'''Finding.''' On the August 4, 2026 call, the reporting student stated that as a result of the accumulated examination disruptions he faced an examination that day, which was then cancelled during the call, a rescheduled examination the following Monday, a further makeup examination the week after arising from an examination he was unable to attempt while the underlying defect remained unresolved, and two additional examinations the week after that. He stated that he was concerned this compression would affect his performance, and characterized it as unfair that examinations originally distributed across an entire semester were being concentrated into approximately three weeks. He also stated that clinical obligations occupied the remainder of the week of August 4, 2026, leaving no availability until the following week. Dr. Danielle Laban, who was present on the call at that point, indicated the examination would be cancelled and rescheduled on the back end so that the reporting student would not be subject to the vendor's seventy two hour rescheduling restriction, and asked the reporting student to send his available windows. This entry documents the cumulative academic consequence of the disruptions individually documented elsewhere in this tracker.

'''Evidence.''' Recorded call and transcript, August 4, 2026: the reporting student's enumeration of his upcoming examination schedule, his statement regarding clinical obligations for the remainder of that week, his statement of concern about the compression, and Dr. Laban's statements that she would arrange rescheduling on the back end and asked him to send available windows.

'''Reported statement.'''
<blockquote>These are starting to add up and pile up, and I'm really nervous that this is going to be like, I'm gonna struggle because this is not fair that I'm having to take exams that were supposed to be done over the entire semester, and like a matter of three weeks.</blockquote>

'''Standards.''' Section 504 of the Rehabilitation Act, 29 U.S.C. Section 794, and 34 C.F.R. Section 104.44, insofar as the compression arises from repeated failures to deliver approved accommodations rather than from any act of the student. HLC Criterion 3.D (student support) and 34 C.F.R. Section 668.14 (administrative capability) are also potentially relevant. This entry is framed as a documented cumulative burden and a risk to academic performance, not as an asserted finding that the reporting student has been academically harmed, which has not been established.

'''Impact.''' Concentrating a semester of high stakes examinations into approximately three weeks, for a student who also carries clinical and virtual clinical obligations, creates a substantial risk to examination performance that is attributable to institutional and vendor failures rather than to the student. This compounds the documented stress and anxiety already recorded in this tracker, including the panic attack the reporting student documented during a July 21, 2026 support call.

'''Notes.''' Recommend requesting written confirmation from Herzing of the final rescheduled examination dates, written confirmation that no late penalty or placeholder grade will apply, and written confirmation of the position Dr. Laban stated on the call that the vendor's seventy two hour rescheduling restriction will not be applied to these rescheduled attempts. The reporting student's stated schedule should be reconciled against Herzing's records before being relied upon in any filing.

Student: The reporting student.

Source Group: Recorded video call, August 4, 2026, between the reporting student, a representative of Elsevier/HESI who stated he also works with the Meazure Learning side, and Dr. Danielle Laban, Associate Vice President of Student Affairs, who joined near the end of the call; transcript provided by the reporting student. Speaker attribution in the automated transcript is inconsistent and the same speaker is labeled variously; the substance is clear but individual lines should be attributed by reference to the underlying recording rather than to transcript speaker labels.

Cross-References: {{HU|HU-175}} (accessibility failure cluster), {{HU|HU-182}} (chronic vendor proctor staffing delays), {{HU|HU-163}} and its sub-issues (weather related no-show and the resulting appeals burden), {{HU|HU-186}} (accommodation gesture and integrity flag exposure).

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