Editing Herzing Issues: Technology, LMS, and Platforms (section)

=== HU-169: Lead: reporter Student CK describes the same accommodation exam score-transmission failure the reporting student experienced (HU-168) across at least two of her own courses: a pathophysiology instructor gave her a zero despite a score existing in Elsevier, and the same failure recurred on a Fundamentals exam with no instructor response; the reporter's instructor confirmed her name did not appear on the Elsevier report list despite ProctorU confirming successful transmission, suggesting a systemic instructor-access or score-routing failure affecting accommodated students; reported and unverified; see HU-169a through HU-169c ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| High
! style="width:12em" | Status
| POSSIBLE
|-
! Issue type
| Lead / index for a split cluster (same accommodation exam score-transmission failure as {{HU|HU-168}}; reported for at least two courses; instructor confirmed name absent from Elsevier report list; ProctorU confirmed transmission; unverified third-party account)
! Date added
| 2026-06-15
|-
! Owner
| colspan="3" | Herzing Academic Affairs / Elsevier-HESI / Herzing Testing and Accommodations (specific instructors not named by reporter)
|}
'''Finding.''' According to the tracker, this is a lead entry for a reported account by Student CK, a Herzing student who describes experiencing the same accommodation exam score-transmission failure documented in {{HU|HU-168}} (the reporting student, NSG523). The reporter states the problem occurred in at least two of her courses. In the first instance, her pathophysiology instructor gave her a zero; the reporter challenged this because she had her score, and she had to send the instructor a screenshot of Elsevier and a copy of her report to demonstrate completion. In the second instance, the same failure occurred on a Fundamentals exam taken on a Friday; the reporter emailed her instructor and had not received a response at the time of the message exchange. The reporter states her instructor told her the reporter's name did not appear on the instructor's Elsevier report list, which the reporter interpreted as evidence of something wrong. ProctorU confirmed to the reporter that her test was sent, her video was transmitted, and the test shows as completed successfully in ProctorU's system. The reporter speculates the problem is with instructor-level access to Elsevier and notes that her Fundamentals instructor said she was going to seek additional help but there was no known follow-up. The account is attributed to the reporter and is unverified; it is recorded here evidence-first as corroboration of a possible systemic pattern. Tracked separately: {{HU|HU-169a}} (path instructor zero resolved only after reporter provided screenshot and report), {{HU|HU-169b}} (Fundamentals exam same failure, instructor non-response), and {{HU|HU-169c}} (instructor confirmed name absent from Elsevier list; ProctorU confirmed transmission; systemic pattern implication).

'''Evidence.''' Private text message conversation between the reporting student and Student CK (identified third party), screenshots taken June 15, 2026 (3:49:26 PM and 3:49:44 PM); provided by the reporting student. Note: autocorrect artifacts in source text: "evolved" interpreted as Elsevier; "Sam" interpreted as exam; "path instructor" interpreted as pathophysiology instructor. A third unidentified participant (phone number [phone redacted]) was also present in the conversation.

'''Notes.''' Reporter's name as displayed in iMessage: Student CK. All statements attributed to reporter and marked POSSIBLE. The pattern, where ProctorU confirms successful transmission but the instructor does not see the student's name on the Elsevier report list, is the same mechanism described in {{HU|HU-168a}} (instructor reported no score in Elsevier despite HESI report confirming completion). If corroborated, the pattern suggests a systemic Elsevier configuration or access issue affecting accommodated students rather than an isolated per-student error. Added 2026-06-15. Reporter Student CK (Herzing student, name as displayed; specific student ID not provided). Parts: {{HU|HU-169a}}, {{HU|HU-169b}}, {{HU|HU-169c}}. Cross-references: {{HU|HU-168}} (the reporting student, same score-transmission disconnect for NSG523 HESI Exam 1), {{HU|HU-168a}} (Elsevier score-transmission disconnect specifically).

<span id="HU-169a"></span>