Editing Herzing Issues: Technology, LMS, and Platforms (section)

=== HU-168b: Canvas shows Grade 0/100 and No Submission for NSG523 Unit 6: HESI Exam 1, with an instructor Canvas comment stating no score for exam, despite the exam being completed on June 13, 2026 with a Conversion Score of 99.99 ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| High
! style="width:12em" | Status
| CONFIRMED
|-
! Issue type
| Canvas 0/100 and No Submission Status Inconsistent With Exam Completion
! Date added
| 2026-06-15
|-
! Owner
| colspan="3" | Dr. Tanetshia Brown (Adjunct Faculty, NSG523) / Herzing LMS
|}
'''Finding.''' The Canvas submission page for NSG523-7E Unit 6: HESI Exam 1 shows Grade: 0/100 and a No Submission status on the left panel, and a Canvas comment from Dr. Tanetshia Brown timestamped Jun 15 at 1:14pm reading No score for exam. The HESI report confirms the exam was completed on 06/13/2026, before the assignment due date of 06/14 at 11:59 PM. The No Submission status in Canvas is inconsistent with the exam having been completed. This may reflect a submission-type mismatch (the assignment requires a screenshot upload and a score transmission from Elsevier, and one or both may not have processed correctly), but the effect on the student's grade is the same as if the exam had not been taken at all. Dr. Brown also stated in her email that a screenshot previously uploaded did not show the exam date as required, which may have contributed to the No Submission assessment.

'''Evidence.''' Canvas submission screenshot (Jun 15, 2026, 3:22 PM): NSG523-7E, Unit 6: HESI Exam 1, Grade 0/100, No Submission, Canvas comment by Dr. Tanetshia Brown DNP MSN RN (Jun 15 at 1:14pm) reading No score for exam. HESI report confirming exam completion 06/13/2026 with Conversion 99.99. Source group: Canvas submission screenshot (NSG523-7E Unit 6: HESI Exam 1, Jun 15, 2026, 3:22 PM); email from Dr. Tanetshia Brown to the reporting student (Mon 6/15/2026 1:13 PM, marked High Importance); Canvas dashboard screenshots (Jun 15, 2026, 3:36:06 PM and 3:36:21 PM); HESI Assessment Results report (HU NSG523 Med Surg Nursing I Exam 1, Student: the reporting student, Delivery ID 905079, exam date 06/13/2026, printed 06/15/2026 8:25:03 PM); provided by the reporting student.

'''Reported statement.''' <blockquote>No score for exam. [Canvas comment, Dr. Tanetshia Brown, Jun 15 at 1:14pm]</blockquote>

'''Standards.''' 34 C.F.R. 668.14 (administrative capability, including accurate academic records); HLC Criterion 2.A (fair academic standards and processes); HLC Criterion 4.B (appropriate assessment of student achievement). Grading a completed exam as 0/100 with No Submission because a score did not transmit or a deliverable had a formatting issue, without providing an opportunity to correct, raises a fair-process and records-accuracy concern. Lead: {{HU|HU-168}}.

'''Impact.''' A 0 on a 100-point exam assignment has an immediate and severe effect on the course grade, as documented in {{HU|HU-168c}}.

'''Notes.''' Sub-issue of {{HU|HU-168}} (lead). The assignment appears to have two components: a Canvas screenshot upload and an Elsevier score transmission. Whether the No Submission reflects the screenshot upload status, the score sync status, or both is not fully resolved from the available evidence. Documented 2026-06-15.

<span id="HU-169"></span>