Editing Herzing Issues: Technology, LMS, and Platforms (section)

=== HU-168a: The NSG523 HESI Exam 1 score (HESI 1,224; Conversion 99.99) is present in the Elsevier Testing and Remediation system as of June 13, 2026, but Dr. Tanetshia Brown stated on June 15 that she did not have a score entered in Elsevier: a score-transmission or instructor-access disconnect ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| High
! style="width:12em" | Status
| CONFIRMED
|-
! Issue type
| Score-Transmission or Score-Access Disconnect Between HESI System and Instructor View
! Date added
| 2026-06-15
|-
! Owner
| colspan="3" | Dr. Tanetshia Brown (Adjunct Faculty, NSG523) / Elsevier-HESI / Herzing LMS
|}
'''Finding.''' The HESI Assessment Results report (Elsevier Testing and Remediation, Delivery ID 905079, printed 6/15/2026) confirms the reporting student completed the NSG523 HESI Exam 1 on 06/13/2026, achieving a HESI Score of 1,224 and a Conversion Score of 99.99. In her June 15 email (1:13 PM, marked High Importance), Dr. Tanetshia Brown stated she did not have a score entered in Elsevier for that exam. These two facts are directly inconsistent: the exam was completed in the Elsevier-hosted HESI system and the results are retrievable (student printed the 16-page report on 6/15/2026), yet the instructor reports no score on her end. This points to a score-transmission failure between the HESI delivery and the instructor-facing Elsevier view, or an instructor-side access or lookup issue for this student or section.

'''Evidence.''' HESI Assessment Results report: the reporting student, Institution HERZING UNIVERSITY-ONLINE-RN, Date 06/13/2026, HESI Score 1,224, Conversion Score 99.99, Delivery ID 905079, Duration 98 minutes 15 seconds, printed 6/15/2026 8:25:03 PM. Dr. Tanetshia Brown email (6/15/2026 1:13 PM) stating she did not have a score entered in Elsevier for that exam. Source group: Canvas submission screenshot (NSG523-7E Unit 6: HESI Exam 1, Jun 15, 2026, 3:22 PM); email from Dr. Tanetshia Brown to the reporting student (Mon 6/15/2026 1:13 PM, marked High Importance); Canvas dashboard screenshots (Jun 15, 2026, 3:36:06 PM and 3:36:21 PM); HESI Assessment Results report (HU NSG523 Med Surg Nursing I Exam 1, Student: the reporting student, Delivery ID 905079, exam date 06/13/2026, printed 06/15/2026 8:25:03 PM); provided by the reporting student.

'''Reported statement.''' <blockquote>I do not have a score for you entered in Elsevier for that exam.</blockquote>

'''Standards.''' 34 C.F.R. 668.14 (administrative capability, including accurate academic records and functional technology systems); HLC Criterion 4.B (appropriate assessment of student achievement, including reliable transmission of results). A score-transmission disconnect between a HESI delivery and the instructor's gradebook view means a completed, passing exam does not count toward the student's grade. Lead: {{HU|HU-168}}.

'''Impact.''' A Conversion Score of 99.99 (the effective maximum) not reaching the instructor's view results in a 0 being recorded for a 100-point exam, with a severe downstream effect on course standing.

'''Notes.''' Sub-issue of {{HU|HU-168}} (lead). CONFIRMED: exam completion documented by HESI report; instructor non-receipt documented by email. Documented 2026-06-15.

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