Editing Herzing Issues: Proctoring and Testing (section)

=== HU-176: Herzing identifies Elsevier as the probable root cause of the July 15, 2026 NSG524 Exam II software failure documented in HU-175 and waives the grade appeal requirement for the affected attempt ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Medium
! style="width:14em" | Status
| CONFIRMED
|-
! Issue type
| Vendor Software Failure Acknowledged by Institution; Appeal Requirement Waived
! Date added
| 2026-07-17
|-
! Owner
| colspan="3" | Dr. Danielle Laban / Herzing Academic Affairs / Elsevier
|}
'''Finding.''' Following the July 15, 2026 NSG524 Exam II session documented in {{HU|HU-175}}, Dr. Danielle Laban wrote that Herzing believes the main issue occurred with Elsevier and that Herzing is collaborating with Elsevier to investigate and determine a resolution to prevent the issue from recurring. Dr. Laban further stated that the reporting student would not be required to go through the appeal process because he was impacted by a technical issue outside his control, and that Herzing would reach out for his desired testing window once a resolution is reached. This entry documents the institution's acknowledgment that a vendor side technical failure, not student error, caused the disruption, and that the standard grade appeal step was waived as a result. This pattern is consistent with the prior Elsevier score transmission issues already documented earlier in this tracker.

'''Evidence.''' Dr. Danielle Laban, email, Jul 16, 2026, 4:45 PM: statement that the main issue occurred with Elsevier, that Herzing is collaborating with Elsevier to investigate and resolve it, and that the appeal process would not be required because the impact was due to a technical issue outside the student's control.

'''Reported statement.'''
<blockquote>We believe that the main issue occurred with Elsevier. We will not require you to go through the appeal process since you were impacted by this technical issue by issues outside of your control.</blockquote>

'''Standards.''' 34 C.F.R. Section 668.14 (administrative capability, including reliable technology and vendor oversight). This entry is a positive institutional response and is logged primarily as evidence of a recurring pattern of Elsevier related exam and grading disruptions rather than as a new violation.

'''Impact.''' The waiver reduces immediate harm to the reporting student for this specific exam attempt. It does not by itself resolve the broader pattern of recurring Elsevier related technical failures during proctored and accommodated exams, or establish what corrective action, if any, will be implemented before the next scheduled attempt.

'''Notes.''' Request written confirmation once Herzing's investigation concludes, of the specific Elsevier root cause, the rescheduled testing window, and that no late grade or placeholder zero will apply in the interim.

Student: The reporting student.

Source Group: Email, Dr. Danielle Laban (Associate Vice President, Student Affairs) to the reporting student and others, Thu Jul 16, 2026, 4:45 PM.

Cross-References: {{HU|HU-175}} (this entry's underlying exam session failure), {{HU|HU-177}} (conflicting appeal instructions arising from the same session), and the earlier Elsevier score transmission cluster documented earlier in this tracker.

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