Editing Herzing Issues: Technology, LMS, and Platforms (section)

=== HU-168: Lead: the NSG523 HESI Exam 1 completed by the reporting student on June 13, 2026 (HESI 1,224; Conversion 99.99) produced a grading and submission disconnect: the instructor reported no score in Elsevier; Canvas shows 0/100 and No Submission; the NSG523 course grade dropped approximately 69 percentage points in 15 seconds as documented in sequential dashboard screenshots; and a weeks-old screenshot-requirement notification was not resolved before the 0 was entered; see HU-168a through HU-168d ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| High
! style="width:12em" | Status
| CONFIRMED
|-
! Issue type
| Lead / index for a split cluster (Elsevier score-transmission disconnect; Canvas 0/100 and No Submission; 69-point course grade drop in 15 seconds; unresolved screenshot requirement before grading)
! Date added
| 2026-06-15
|-
! Owner
| colspan="3" | Dr. Tanetshia Brown (Adjunct Faculty, NSG523, Herzing University Orlando / Online MSN Direct Entry) / Herzing LMS / Elsevier-HESI
|}
'''Finding.''' Lead entry for a cluster of grading and records issues arising from the NSG523 Med Surg Nursing I HESI Exam 1, completed by the reporting student on June 13, 2026. The HESI Assessment Results report (Elsevier Testing and Remediation, Delivery ID 905079) confirms the exam was completed on 06/13/2026 with a HESI score of 1,224 and a Conversion Score of 99.99. On June 15, 2026, Dr. Tanetshia Brown (Adjunct Faculty) emailed the reporting student (marked High Importance) stating she did not have a score in Elsevier and that a screenshot submitted weeks earlier did not show the exam date as required. Canvas shows the Unit 6: HESI Exam 1 assignment at Grade 0/100 with a No Submission status, and Dr. Brown posted a Canvas comment at 1:14 PM stating no score for exam. Sequential Canvas dashboard screenshots taken 15 seconds apart at 3:36:06 PM and 3:36:21 PM document the NSG523 course grade changing from 95.01% to 25.91%, a drop of approximately 69 percentage points. Tracked separately: {{HU|HU-168a}} (HESI score present in Elsevier system but instructor reports no score, a score-transmission or access disconnect), {{HU|HU-168b}} (Canvas 0/100 and No Submission status inconsistent with exam completion), {{HU|HU-168c}} (69-percentage-point course grade drop observed in 15 seconds), and {{HU|HU-168d}} (weeks-old screenshot-requirement notification not resolved before the 0 was entered).

'''Evidence.''' Canvas submission screenshot (NSG523-7E Unit 6: HESI Exam 1, Jun 15, 2026, 3:22 PM); email from Dr. Tanetshia Brown to the reporting student (Mon 6/15/2026 1:13 PM, marked High Importance); Canvas dashboard screenshots (Jun 15, 2026, 3:36:06 PM and 3:36:21 PM); HESI Assessment Results report (HU NSG523 Med Surg Nursing I Exam 1, Student: the reporting student, Delivery ID 905079, exam date 06/13/2026, printed 06/15/2026 8:25:03 PM); provided by the reporting student.

'''Notes.''' Exam: ONL: HU NSG523 Med Surg Nursing I Exam 1 2026 Summer C (Accommodations 250%), HESI Score 1,224, Conversion Score 99.99, Duration 98 minutes 15 seconds, Student ID p3641418, Delivery ID 905079. The HESI report was printed 6/15/2026 8:25:03 PM, after the grading issue was discovered, establishing that the score was available in the Elsevier system. The Canvas assignment due date was 06/14 at 11:59 PM; the exam was taken on 06/13/2026 (before the due date). Added 2026-06-15. Parts: {{HU|HU-168a}}, {{HU|HU-168b}}, {{HU|HU-168c}}, {{HU|HU-168d}}. Cross-references: {{HU|HU-167}} (NSG523 ProProctor Saturday failure, same exam context, June 13, 2026), {{HU|HU-167b}} (over 75-minute exam start delay before NSG523 exam).

<span id="HU-168a"></span>