Editing Herzing Issues: Technology, LMS, and Platforms (section)

=== HU-129: Sherpath LMS platform outage May 15, 2026 while the reporting student was leading a Knack Tutoring Session; platform failure during active peer tutoring disrupted session ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| High
! style="width:12em" | Status
| CONFIRMED
|-
! Issue type
| Sherpath Platform Outage During Active Academic Session
! Date added
| 2026-05-17
|-
! Owner
| colspan="3" | IT Department / Sherpath (Elsevier) / Knack Tutoring Coordinator
|}
'''Finding.''' Sherpath went down on May 15, 2026 while the reporting student was leading a Knack Tutoring Session. Knack is a peer tutoring platform used to connect students who need academic support with qualified peer tutors. The reporting student was serving as a peer tutor leading an active tutoring session when Sherpath became unavailable, disrupting the session. This documents a Sherpath outage during Week 2 of the May 2026 semester, consistent with the documented pattern of recurring Sherpath outages across multiple semesters ({{HU|HU-041}}, {{HU|HU-059}}, {{HU|HU-075}}, {{HU|HU-092}}). The outage affected not just the student's own academic work but also his ability to fulfill a peer support role for other students who were seeking tutoring assistance.

'''Evidence.''' Weekly Report week ending May 17, 2026. Source group: Weekly Report week ending May 17, 2026; the reporting student.

'''Reported statement.''' <blockquote>Sherpath went down on 15 May 2026 while the reporting student was leading a Knack Tutoring Session.</blockquote>

'''Standards.''' ACEN Standard 5: technology systems supporting student learning must be reliable and consistently available. 34 CFR §668.14 (administrative capability): institutions must maintain functional academic technology infrastructure. A Sherpath outage during an active tutoring session disrupts both the tutor and the students being tutored. This is the fifth documented Sherpath outage event across the program ({{HU|HU-041}} documents recurring outages; {{HU|HU-059}} documents specific outage; {{HU|HU-075}} documents grade transfer failures; {{HU|HU-092}} documents Complio-MyClinicalExchange integration failures; {{HU|HU-129}} documents May 15, 2026 outage during active tutoring). The pattern establishes systemic Sherpath reliability failure rather than isolated incidents.

'''Impact.''' The Knack Tutoring Session was disrupted mid-session. Students who had scheduled time with the reporting student as their peer tutor lost that session due to the platform failure. The reporting student, who was providing a student support service, was unable to continue. In a program where students document difficulty finding adequate academic support and rely heavily on peer resources ({{HU|HU-102}}, no textbooks, modules only), a tutoring session disruption compounds existing academic support deficits.

'''Notes.''' Knack is a third-party peer tutoring platform. The reporting student's participation as a Knack tutor confirms his role as a peer academic resource within the program community, consistent with his earlier role setting up the September 2025 GroupMe and creating the student wiki. The Sherpath outage on May 15 occurred the same week as Canvas cybersecurity breach remediation ({{HU|HU-120}}, May 7), no clinical placement ({{HU|HU-128}}), accommodation blocked ({{HU|HU-125}}), and quiz deadline discrepancy ({{HU|HU-126}}). Cross-reference: {{HU|HU-041}} (recurring Sherpath failures), {{HU|HU-059}} (Sherpath specific outage), {{HU|HU-075}} (Sherpath grade transfer failures), {{HU|HU-102}} (modules-only curriculum makes platform reliability critical).

<span id="HU-168"></span>