Editing Herzing Issues: Proctoring and Testing (section)

=== HU-163c: ProctorU support runaround: a non-answer that documented the concern without resolving it, a re-request for information the student had already provided, and review of the wrong exam (NSG523 Med Surg instead of NSG524 Mental Health) ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Medium
! style="width:14em" | Status
| CONFIRMED
|-
! Issue type
| Support Runaround / Wrong Exam Reviewed
! Date added
| 2026-06-06
|-
! Owner
| colspan="3" | ProctorU Inc. d/b/a Meazure Learning
|}
'''Finding.''' Across the support thread, ProctorU (1) replied that it had documented the student's concern and that no further action was required, without resolving the scheduling problem; (2) asked the student to provide his full name, account email, exam name, and exam date, all of which he had already submitted; and (3) pulled up the wrong exam, the NSG523 Med Surg Nursing I exam set for June 10, when the student's issue concerned the NSG524 Mental Health exam due by June 7.

'''Evidence.''' ProctorU/Meazure emails: a Facilitator Specialist reply stating the concern was documented and no further action was required; a reply requesting full name, account email, exam name, and date and time (already provided by the student); and a reply quoting Exam: ONL: HU NSG523 Med Surg Nursing I Exam 1, June 10, 2026 1:00 PM CDT, Scheduled, in response to a question about the NSG524 Mental Health exam.

'''Reported statement.'''
<blockquote>I can't tell if this is a joke. I already put all of this info in the form I submitted. [And, to the wrong-exam reply:] You are looking at the wrong exam. Look at the exam name I sent you and the exam name you sent back. They are not the same.</blockquote>

'''Standards.''' 34 C.F.R. 668.14 (administrative capability, including oversight of a testing vendor); consumer-facing support-quality expectations. Repeated non-answers, re-requests for provided information, and review of the wrong exam delayed any resolution while the window closed. Lead: {{HU|HU-163}}.

'''Impact.''' The runaround consumed the limited time remaining in the testing window and left the student without a clear path to take his exam.

'''Notes.''' Sub-issue of {{HU|HU-163}} (lead). Documented 2026-06-06.

Student: The reporting student.

Source Group: ProctorU/Meazure support thread (ticket 8041745), June 6, 2026.

<span id="HU-163d"></span>