Editing Herzing Issues: Grading and Academic Records (section)

=== HU-180: Herzing's multi-step grade-change process, requiring an interim Incomplete grade before a Canvas roll and registrar sync, combined with a failure to notify the instructor of record of an additional NSG521 HESI retake attempt, caused confusion and delay in finalizing the reporting student's grade change ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Medium
! Status
| CONFIRMED
|-
! Issue type
| Instructor of Record Not Notified of Additional Exam Retake; Multi-Step Grade Change Process Causes Delay and Confusion
! Date added
| 2026-07-17
|-
! Owner
| colspan="3" | Dr. Kellie Soles (Faculty MSN-DE, instructor of record) / Dr. Raywattie Prashad (Program Chair) / Dr. Nicole Franklin / Registrar Services
|}
'''Finding.''' Per the tracker's evidence, Dr. Prashad explained to the reporting student and Dr. Soles that to change a grade, Herzing must first issue an Incomplete, after which the grade is adjusted once that Incomplete shows in the system. A separate Student Services notice confirmed that an Incomplete had been processed for NSG521 and that the reporting student would regain Canvas access within five to six hours. The reporting student confirmed the Incomplete appeared on his transcript. Dr. Prashad further explained the change must then wait for a Canvas roll and registrar sync, approved by her in the HUB, taking approximately 48 to 72 hours; Dr. Soles later confirmed the grade had been updated in Canvas and the HUB. Separately, Dr. Soles explained that the reporting student took the Final HESI at the end of April, scored 748, and that she updated his grade from 58 percent to 85 percent based on that score. When the reporting student later followed up about a further change reflecting an A rather than a B for scholarship application purposes, Dr. Soles stated she had not been aware any additional change was needed. After his message, she checked Elsevier and discovered he appeared to have taken the Final HESI again at a later date, of which she had not been notified, and stated she would need to request renewed IT access to the gradebook to address it. The reporting student stated he was surprised that Dr. Soles, as instructor of record, had not been made aware of the retake, since he expected her to submit the resulting grade change. Dr. Prashad then stated the academic MSN-DE team, rather than the individual instructor, would handle the matter going forward.

'''Evidence.''' Email from Dr. Raywattie Prashad to the reporting student and Dr. Kellie Soles, subject "Re: Grade Change for NSG521," explaining the Incomplete-first process and the 48 to 72 hour Canvas roll and registrar sync timeline. Student Services email confirming an Incomplete was processed for NSG521 and that course access would return within five to six hours. Email from Dr. Kellie Soles to the reporting student and Dr. Prashad, subject "Grade Change," stating the reporting student scored 748 on a HESI retake at the end of April, that she updated his grade from 58 percent to 85 percent based on that score, and that after his follow-up message she checked Elsevier and found he appeared to have taken the Final HESI again at a later date without her having been notified. Email from the reporting student to Dr. Soles, Dr. Prashad, Dr. Franklin, Dr. Black, and Dr. Laban, stating he was notified on June 25 by Dr. Franklin that Dr. Black had approved his retake, that ProctorU admitted fault, that the retake changed his grade from a B to an A, and that he was surprised Dr. Soles as instructor of record was not made aware of this.

'''Reported statement.'''
<blockquote>I noticed it appears he may have taken the Final HESI again at a later date. I was not notified of an additional attempt, so I was unaware that another grade update might be needed.</blockquote>

'''Standards.''' 34 CFR 668.14 (administrative capability, including reliable and consistent internal communication supporting accurate academic records) and HLC Criterion 2.A (institutional integrity, including accurate and fairly maintained records). FERPA (20 U.S.C. 1232g) supports a student's interest in accurate and promptly corrected education records. A grade-change process that permits an additional exam retake and resulting grade change to proceed without notice to the instructor of record who must certify or process that change risks inconsistent, delayed, or duplicated grade records, and directly parallels the unresolved question already flagged in {{HU|HU-159}} concerning who authorized a grade change and on what basis.

'''Impact.''' The reporting student stated he needed up to date grade information for scholarship applications and needed a timeframe for when the change would reach the registrar; the notification gap and multi-step process contributed to delay in that respect. The instructor's need to independently discover an additional retake and request renewed gradebook access also risks duplicated or inconsistent edits to the academic record, echoing the broader record-reliability concern already raised in {{HU|HU-159}} regarding the same course.

'''Notes.''' This entry may help partly explain the mechanism behind {{HU|HU-159}}'s open question, since a grade change requires an interim Incomplete before the new grade posts, which could account for a transitional grade appearing on an unofficial transcript pulled mid-process. Whether the B shown on the 06/05/2026 unofficial transcript documented in {{HU|HU-159}} was such a transitional artifact, or a separate and independent grade change, has not been confirmed and remains open. Recommend requesting a complete, dated grade-change audit trail for NSG521 from Registrar Services covering all exam attempts, scores, and grade postings. Cross-references: {{HU|HU-159}} (NSG521 grade change from A to B and the open question of who authorized it and on what basis, same course), {{HU|HU-155}} (original retake request denial), {{HU|HU-179}} (retake approval based on ProctorU's fault admission, same underlying exam).