Editing Herzing Issues: Proctoring and Testing (section)

=== HU-163: Lead: a documented weather emergency on June 6, 2026 blocked the accommodated NSG524 Mental Health exam, which the vendor then marked a no-show and would not reschedule within the open window, followed by a support runaround, vendor-institution ping-pong, and a burden-shifting appeals process; see HU-163a through HU-163e ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| High
! style="width:14em" | Status
| CONFIRMED
|-
! Issue type
| Lead / index for a split cluster (in-window reschedule blocked; no-show miscategorization; support runaround; vendor-institution ping-pong; burden-shift)
! Date added
| 2026-06-06
|-
! Owner
| colspan="3" | ProctorU Inc. d/b/a Meazure Learning / Dr. Stacey Gombar (Adjunct Professor) / Dr. Raywattie Prashad (Program Chair) / Dr. Stephanie Black (Dean of Prelicensure Nursing) / Dr. Danielle Laban / Dr. Nicole Franklin
|}
'''Finding.''' Lead entry for a June 6, 2026 testing failure on the NSG524 Mental Health Nursing Exam 1 (a 375-minute, 250% accommodated exam with a testing window of June 1 to June 7, 2026). A documented severe-weather event in Kansas (NWS Wichita, scattered storms and flood warnings) interrupted the student's internet during his scheduled June 6 exam. Tracked separately: {{HU|HU-163a}} (the student could not reschedule the accommodated exam to the remaining in-window date because no ProProctor was available and the vendor cited a reschedule restriction, so the 250% accommodation could not be exercised before the window closed), {{HU|HU-163b}} (the exam was marked a no-show despite the student's documented contemporaneous contact about the outage before the window closed, which then triggered the reschedule lock), {{HU|HU-163c}} (a support runaround, a non-answer, a re-request for information already provided, and review of the wrong exam), {{HU|HU-163d}} (contradictory explanations and vendor-institution ping-pong, with neither resolving the issue), and {{HU|HU-163e}} (the burden shifted to the student through an appeals and makeup process requiring a Herzing IT ticket). See each sub-issue for full evidence and standards.

'''Notes.''' Exam: ONL: HU NSG524 Mental Health Nursing Exam 1 2026 Summer C (Accommodations 250%), 375 minutes, Herzing University - HESI; previously scheduled Sat June 6, 2026 2:20 PM CDT. The student states he could not test earlier in the window because of financial-aid delays for the university-requested computer (cross-ref {{HU|HU-157}}) and last-minute clinical-schedule changes (cross-ref {{HU|HU-135}}). The vendor stated its reschedule restriction inconsistently as 24 hours (live chat) and 72 hours (email). Added 2026-06-06 at the top of the date-added section (newest first).

Student: The reporting student.

Source Group: ProctorU/Meazure Learning support thread (ticket 8041745), June 6, 2026; ProctorU live-chat screenshot (June 6, 2026, 1:46 to 1:49 PM CDT); ProctorU scheduling-page screenshot (NSG524, window 6/1 to 6/7/26, 375 minutes); NWS Wichita severe-weather screenshot (June 6, 2026, 1:40 PM CDT); email from the reporting student to Herzing faculty; provided by the reporting student.

Parts: {{HU|HU-163a}}, {{HU|HU-163b}}, {{HU|HU-163c}}, {{HU|HU-163d}}, {{HU|HU-163e}}.

Cross-References: {{HU|HU-002}} (prior ProctorU exam block, NSG521), {{HU|HU-119}} (ProctorU/Meazure legal dispute), {{HU|HU-135}} (8-hour clinical accommodation; last-minute schedule changes), {{HU|HU-145}} (eight-hour accommodation characterized as conditional), {{HU|HU-155}} (NSG521 final retake denied), {{HU|HU-156}} (proctoring support declined), {{HU|HU-157}} (CARES closure; computer funds; ProctorU pre-test).

<span id="HU-163b"></span>