Editing Herzing Issues: Technology, LMS, and Platforms (section)

=== HU-112c: The institutional remediation (manual grading, no extension, and no restoration of lost quiz attempts) shifted the burden of the quiz errors onto students, and two faculty gave conflicting timelines ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| High
! style="width:12em" | Status
| CONFIRMED
|-
! Issue type
| Remediation / Recourse Failure; Contradictory Faculty Communications
! Date added
| 2026-05-07 (split 2026-06-06)
|-
! Owner
| colspan="3" | Academic Affairs / Faculty
|}
'''Finding.''' After acknowledging the duplicate-answer errors, the institution chose to manually grade the affected items but granted no extension and did not restore the quiz attempts students used while guessing among the erroneous options; the quiz allowed ten attempts, and manual grading does not return attempts spent on system errors. Two faculty gave conflicting timelines for the fix on the same day.

'''Evidence.''' Dr. Heather Gregg (hgregg@herzing.edu) stated the college was aware of two duplicate-answer questions and would manually grade those items, that no extensions would be granted, and that she was applying the correct credit. Dr. Stacey Gombar stated the team was working to resolve the issue and would post an announcement. Dr. Gombar indicated grading this week while Dr. Gregg indicated grading the prior day. The reporting student documented that students do not get to retake the maximum attempts after the fix. Source group: Faculty communications to the reporting student, May 2026.

'''Reported statement.''' <blockquote>I have verified, and no extensions will be granted. I am, however, in the process of manually grading and applying the correct credit.</blockquote>

'''Standards.''' ACEN Standard 4 and 34 C.F.R. 668.14 (institutions must remediate assessment errors fairly). Manual grading without restoring lost attempts or granting a fair retake shifts the burden of the institution's error onto students; conflicting faculty timelines reflect inadequate coordination. Lead: {{HU|HU-112}}. See {{HU|HU-031}} (contradictory faculty guidance), {{HU|HU-095}} (two-fail dismissal).

'''Impact.''' Students who used quiz attempts guessing among erroneous options lose those attempts permanently, and the remediation does not restore a fair opportunity to reach the maximum allowed attempts.

'''Notes.''' Sub-issue of {{HU|HU-112}} (lead). Split 2026-06-06. Institutional acknowledgments on record from Dr. Gregg and Dr. Gombar.

<span id="HU-120"></span>