Editing Herzing Issues: Proctoring and Testing (section)

=== HU-156: Exam proctoring support: assigned-proctor request not available (ProctorU unavailable, only ProProctor), ProctorU pre-test not viable; the reporting student told to continue using Test-it-out and allow additional time to initiate each exam ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Medium
! style="width:14em" | Status
| CONFIRMED
|-
! Issue type
| Proctoring Accommodation Support Limited to Workarounds / Assigned Proctor and Pre-Test Not Available
! Date added
| 2026-06-05
|-
! Owner
| colspan="3" | Dr. Nicole Franklin (Senior Director of Academic Operations) / Testing / ProctorU / ProProctor
|}
'''Finding.''' In the same June 5, 2026 CARES follow-up, Dr. Nicole Franklin addressed the reporting student's proctoring-related requests. On an assigned proctor, she wrote that she reached out to ProctorU and unfortunately, this is not an available option, that ProProctors remain the most individualized support they offer, and that all upcoming scheduled exams have been flagged for ProProctor connection. On a ProctorU pre-test option, she wrote that this is currently not a viable option and that the reporting student should continue using Test-it-out and allowing additional time to initiate each exam. The reporting student has documented testing accommodations (250% time, noise-cancelling headset, and a sound machine per {{HU|HU-142}}) and a history of ProctorU disruptions ({{HU|HU-019}} notes a sound machine being blocked). Telling the student to continue using Test-it-out and to allow additional time to initiate each exam places the burden of working around proctoring and exam-initiation problems on the student rather than resolving the cause, and the requested supports (an assigned proctor and a pre-test check) were declined as unavailable.

'''Evidence.''' Dr. Nicole Franklin (June 5, 2026): assigned proctor request declined as unavailable through ProctorU; ProProctor offered as the most individualized support available, flagged for all upcoming scheduled exams; ProctorU pre-test option declined as not currently viable, with the student directed to continue using Test-it-out and allow additional time to initiate each exam. Cross-reference {{HU|HU-019}} (ProctorU disruption, sound machine blocking; 250% accommodation), {{HU|HU-142}} (testing accommodations including noise-cancelling headset and sound machine).

'''Reported statement.'''
<blockquote>Assigned proctor: I reached out to ProctorU; unfortunately, this is not an available option... ProctorU pre-test option: This is currently not a viable option. Continue using Test-it-out and allowing additional time to initiate each exam.</blockquote>

'''Standards.''' ADA (42 U.S.C. 12131 et seq.) and Section 504 (29 U.S.C. 794): where a student has approved testing accommodations and a documented history of proctoring disruption, the institution should ensure the proctoring method reliably delivers those accommodations; directing the student to self-manage via Test-it-out and to allow additional time to initiate each exam, while declining an assigned proctor and a pre-test check, may leave the accommodation dependent on the student absorbing recurring technical friction. 34 CFR 668.14 (administrative capability): testing infrastructure must function for students. No violation is concluded; the documented concern is that the supports requested were declined and the remedy offered is a student-side workaround. Cross-reference {{HU|HU-019}}, {{HU|HU-142}}, {{HU|HU-155}}.

'''Impact.''' The reporting student is left to rely on Test-it-out and to budget extra time to initiate each exam, rather than receiving an assigned proctor or a pre-test verification that his accommodations (sound machine, noise-cancelling headset, 250% time) will function. Given the prior ProctorU disruption ({{HU|HU-019}}), this raises the risk of repeated exam-day friction and of accommodations not being smoothly delivered, which is especially consequential for high-stakes exams.

'''Notes.''' ProProctor (a ProctorU service tier) is now flagged for all upcoming scheduled exams. The distinction between ProctorU (declined as unavailable for an assigned proctor and pre-test) and ProProctor (offered) is documented as stated in the email. Cross-reference: {{HU|HU-019}} (ProctorU disruption and 250% accommodation), {{HU|HU-142}} (testing accommodations), {{HU|HU-155}} (retake denial), {{HU|HU-157}}, {{HU|HU-158}}. Part of the June 5, 2026 CARES closure group ({{HU|HU-155}} through {{HU|HU-158}}).

Source: Dr. Nicole Franklin CARES case follow-up, June 5, 2026.

Source Group: Email, Dr. Nicole Franklin (Senior Director of Academic Operations) to the reporting student (cc Danielle Laban, Nicole), subject CARES Case: Follow-up, June 5, 2026, 8:36 AM; provided by the reporting student.

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