Editing Herzing Issues: Proctoring and Testing (section)

=== HU-155: Exam retake request for the NSG521 RN Fundamentals NGN Final Exam (Spring 2026, C) reviewed by Dr. Stephanie Black and not approved; no reason stated; underlying basis for the retake not yet documented in this tracker ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| High
! style="width:14em" | Status
| CONFIRMED (denial documented); OPEN ITEM (underlying reason for the retake request not yet documented)
|-
! Issue type
| Final Exam Retake Request Denied / No Stated Reason
! Date added
| 2026-06-05
|-
! Owner
| colspan="3" | Dr. Stephanie Black RN DNP (Dean of Prelicensure Nursing) / Dr. Nicole Franklin (Senior Director of Academic Operations)
|}
'''Finding.''' In her June 5, 2026 CARES case follow-up, Dr. Nicole Franklin (Senior Director of Academic Operations) informed the reporting student that his exam retake request for the ONL NSG521 RN Fundamentals NGN Final Exam (Spring 2026, C) was reviewed by Dr. Black (Stephanie Black, Dean of Prelicensure Nursing) and was not approved. The email states the outcome but gives no reason for the denial. The retake had been escalated through the CARES process, and the reporting student had also requested a legal hold (see {{HU|HU-157}}). The underlying basis for the retake request, that is, the problem the reporting student experienced with the Fundamentals final exam (which would explain why a retake was sought), is not separately documented in this tracker as of this entry. {{HU|HU-019}} references this same exam, but only as an example of where the 250 percent testing-time accommodation appeared, and notes a history of ProctorU disruption (including a sound machine being blocked); it does not document a discrete exam-day failure. This entry documents the denial; the reason for the original retake request remains an open item to be substantiated with the underlying evidence.

'''Evidence.''' Dr. Nicole Franklin (June 5, 2026): the exam retake request for the ONL NSG521 RN Fundamentals NGN Final Exam (Spring 2026, C) was reviewed by Dr. Black and was not approved. Cross-reference {{HU|HU-019}}: ProctorU reminder (2026-04-28): NSG521 RN Fundamentals NGN Final Exam 2026 Spring C Accommodations 250%; {{HU|HU-019}} notes a transition from 200% to 250% testing time apparently driven by ongoing ProctorU disruption issues (sound machine blocking).

'''Reported statement.'''
<blockquote>Exam retake request: ONL: NSG521 RN Fundamentals NGN Final Exam (Spring 2026, C): This request was reviewed by Dr. Black and was not approved.</blockquote>

'''Standards.''' 34 CFR 668.14 (administrative capability) and institutional academic-appeal/grade-grievance obligations: a decision on a final-exam retake or grade appeal should be accompanied by a stated rationale and a clear appeal pathway, particularly where the student has disability testing accommodations (250% time, noise-cancelling headset, sound machine per {{HU|HU-142}}) and a documented history of proctoring disruption ({{HU|HU-019}}). If the retake was sought because accommodations were not honored or the testing platform failed, denial without addressing those conditions could implicate ADA (42 U.S.C. 12131 et seq.) and Section 504 (29 U.S.C. 794). No conclusion is drawn here; the documented facts are the denial and the absence of a stated reason. Cross-reference {{HU|HU-019}} (same exam, accommodation and ProctorU disruption), {{HU|HU-156}} (proctoring support), {{HU|HU-157}} (CARES closure and legal hold).

'''Impact.''' The reporting student's request to retake the NSG521 Fundamentals NGN final exam was denied without a stated reason, which affects his grade and progression in a foundational nursing course and forecloses a remedy he sought through the CARES process. If the retake was requested because of an accommodation or proctoring failure during the exam, the denial leaves that underlying problem unaddressed. The lack of a stated rationale limits the reporting student's ability to evaluate or appeal the decision.

'''Notes.''' New personnel: Dr. Nicole Franklin, Senior Director of Academic Operations (nifranklin@herzing.edu). Dr. Stephanie Black RN DNP, Dean of Prelicensure Nursing, identified as the decision-maker (steblack@herzing.edu). IMPORTANT OPEN ITEM: the reason the reporting student requested the retake (the underlying exam-day problem) is not yet captured as a standalone issue; obtain that evidence to document the basis. Cross-reference: {{HU|HU-019}} (NSG521 Fundamentals final, 250% accommodation, ProctorU disruption), {{HU|HU-156}}, {{HU|HU-157}}, {{HU|HU-158}}, {{HU|HU-142}} (accommodation letter). Part of the June 5, 2026 CARES closure group ({{HU|HU-155}} through {{HU|HU-158}}).

Source: Dr. Nicole Franklin CARES case follow-up, June 5, 2026.

Source Group: Email, Dr. Nicole Franklin (Senior Director of Academic Operations) to the reporting student (cc Danielle Laban, Nicole), subject CARES Case: Follow-up, June 5, 2026, 8:36 AM; provided by the reporting student.

<span id="HU-156"></span>