Editing Herzing Issues: Enrollment, Registration, and Billing (section)

=== HU-164d: Reported drop delayed past the refund window, which the reporter attributes to drops routing through academic advising and to her advisor's inaction, resulting in a double tuition charge with no refund for a class she passed ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Medium
! Status
| POSSIBLE
|-
! Issue type
| Drop Delayed Past Refund Window / Double Tuition Charge (reported)
! Date added
| 2026-06-06
|-
! Owner
| colspan="3" | Herzing Academic Advising / Registrar / Student Accounts
|}
'''Finding.''' The reporter states that when she tried to drop the re-enrolled class herself by calling registration, it did not happen because drops go first through academic advising. She states that after repeated unsuccessful attempts to get her advisor to act, registration ultimately dropped the class for her once she explained her frustration, but by then the refund window had passed and the tuition was not refunded. Because the appeal was approved and she had passed the class, she states she paid twice for the same class.

'''Evidence.''' Reporter Student I, Herzing Direct Entry MSN Facebook group, comment thread on [post link redacted], describing that drops route first through academic advising, that her self-initiated drop did not process, and that the eventual drop came too late for a tuition refund, leaving her paying twice for a class she passed.

'''Reported statement.''' Reporter Student I stated that when she called registration to drop the class herself, it did not happen because drops route first through academic advising, and that by the time the class was finally dropped the refund window had passed, leaving her paying twice for a class she passed after her appeal was approved.

'''Standards.''' Raises concerns under the institution's tuition refund and drop or withdrawal policies and under administrative-capability expectations (34 C.F.R. 668.14), as well as HLC Criterion 2.A (integrity in financial practices). Routing all drops through advising, such that a student cannot drop directly even when the advisor is unresponsive, can cause a refund-eligible drop to miss the refund window. Recorded for review. Lead: {{HU|HU-164}}.

'''Impact.''' If accurate, the reporter incurred a duplicate tuition charge (a stated additional 3,000 dollars for the semester) for a class she passed, attributable to the drop delay rather than her own choices.

'''Notes.''' Sub-issue of {{HU|HU-164}} (lead). Reported account, unverified. Documented 2026-06-06.

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