Editing Herzing Issues: ADA and Disability Accommodations (section)

=== HU-054b: Herzing IT security policy blocks the external-software workaround the student tried ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| High
! Status
| CONFIRMED
|-
! Issue type
| Accessibility Barrier: Security Policy Blocks the Only Identified Workaround
! Date added
| 2026-05-04 (split 2026-06-06)
|-
! Owner
| colspan="3" | IT Department / ADA Coordinator
|}
'''Finding.''' The student attempted to connect his email through external software so the screen reader would function, but Herzing IT security policy blocks students from using external programs; he called IT twice in one day and waited about twelve minutes on hold without resolution.

'''Evidence.''' The same April 28, 2026 email: the student tried to connect his email via external software so the screen reader would work, but Herzing IT blocks external programs as a security measure; he called IT twice and waited on hold about twelve minutes.

'''Reported statement.'''
<blockquote>I tried to connect my email via external software so the screen reader would work but Herzing IT blocks students from using external programs as a security measure which I completely understand but creates a barrier for me.</blockquote>

'''Standards.''' 28 C.F.R. §35.130(b)(1): a public entity may not impose eligibility criteria or methods of administration that screen out individuals with disabilities. A neutral security policy that blocks the only accessible workaround, without an accommodation, operates as such a barrier. Lead: {{HU|HU-054}}.

'''Impact.''' With the primary channel inaccessible and the workaround blocked, the student has no functioning accessible path to institutional email absent an accommodation.

'''Notes.''' Sub-issue of {{HU|HU-054}} (lead). Split 2026-06-06.

<span id="HU-054c"></span>