Editing Herzing Issues: Enrollment, Registration, and Billing (section)

=== HU-164b: Reported repeated failure by the advisor to recall or act on the reporter's documented situation, including telling her not to engage in the class while promising to back her out and then not doing so, despite an email chain documenting their discussions ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Medium
! Status
| POSSIBLE
|-
! Issue type
| Advisor Non-Recall / Failure to Act on Documented Requests (reported)
! Date added
| 2026-06-06
|-
! Owner
| colspan="3" | Herzing Academic Advising
|}
'''Finding.''' The reporter states that her advisor repeatedly did not recall what they had discussed, telling her on multiple occasions that he had no idea what she was talking about, even though there was an email chain documenting everything. She states the advisor told her not to engage in the class while he worked on backing her out, then by Week 2 had no word on the appeal or the backing-out, told her he was still working on it, and later again had no recollection of the matter. She attributes the additional 3,000 dollar cost of her final semester to the advisor being unable to read his own notes about their discussions.

'''Evidence.''' Reporter Student I, Herzing Direct Entry MSN Facebook group, comment thread on [post link redacted], describing multiple instances across Weeks 2 to 4 in which the advisor did not recall the situation despite an email chain, and her statement that he told her not to engage in the class and then did not back her out.

'''Reported statement.''' Reporter Student I stated that the additional 3,000 dollars in cost for her final semester resulted from her advisor being unable to recall their prior discussions, and that when she called again he had no idea what she was talking about despite an email chain documenting everything they had discussed.

'''Standards.''' Raises concerns under administrative-capability expectations (34 C.F.R. 668.14) and HLC Criterion 2.A (integrity, including reliable and responsive student services). Repeated failure to recall or act on a documented student request, where the student relied on the advisor's instruction not to participate, is recorded for review. Lead: {{HU|HU-164}}.

'''Impact.''' If accurate, the advisor's repeated non-recall left the reporter relying on instructions that were not carried out, exposing her to failing a class she had been told not to engage in and to the financial harm that followed.

'''Notes.''' Sub-issue of {{HU|HU-164}} (lead). Reported account, unverified. Documented 2026-06-06.

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