Editing Herzing Issues: Proctoring and Testing (section)

=== HU-052: IT tickets related to ProctorU false-flag exam incidents closed as "resolved" without underlying student grievances addressed; student's IT ticket closed while grade appeal remained open ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| High
! style="width:14em" | Status
| CONFIRMED
|-
! Issue type
| IT Ticket Mismanagement / Due Process Gap
! Date added
| 2026-05-04
|-
! Owner
| colspan="3" | IT Department / Dean of Nursing / Academic Affairs
|}
'''Finding.''' IT tickets related to ProctorU false-flag exam incidents were closed as "resolved" without the underlying student grievances being addressed; at least one student's IT ticket was closed while her grade appeal remained open.

'''Evidence.''' Herzing Proctor U Students GroupMe (May 1, 2026): Student BQ stated that she had not heard anything back about her appeal but her IT ticket had been closed as resolved, and that she might submit a withdrawal request rather than retake the pathophysiology course.

'''Reported statement.''' Student BQ reported that she had not yet heard back about her appeal even though her IT ticket had already been closed as resolved, and stated that she was considering submitting a withdrawal request rather than retake pathophysiology.

'''Standards.''' Handbook p.20: grade appeal procedures require documented evidence. Due process principles in higher education (Dixon v. Alabama, 294 F.2d 150 (5th Cir. 1961)): students must have meaningful access to evidence and procedures that determine their academic standing. Closing an IT ticket as "resolved" while a dependent grade appeal is pending forecloses the process.

'''Impact.''' Students whose IT tickets are closed before their grade appeals are resolved lose the institutional documentation that supports their appeals. In the absence of this documentation, appeal committees have no technical record to review.

'''Notes.''' This issue intersects with {{HU|HU-030}} (ProctorU false-flag zeros) and {{HU|HU-034}} (HESI exam technical failures). The combination of an inaccessible appeals inbox ({{HU|HU-016}}), IT tickets closed before appeals resolve, and no proactive institutional documentation of technical failures creates a due process environment with no effective recourse pathway.

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