Editing Herzing Issues: ADA and Disability Accommodations (section)

=== HU-054: Lead: the inaccessibility of Herzing email to the student's screen reader produced three problems; see HU-054a, HU-054b, HU-054c ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Critical
! Status
| CONFIRMED
|-
! Issue type
| Lead / index for a split cluster (three independent problems)
! Date added
| 2026-05-04 (split 2026-06-06)
|-
! Owner
| colspan="3" | IT Department / ADA Coordinator / Academic Affairs
|}
'''Finding.''' This is the lead entry for three independent ADA email-accessibility problems documented in the reporting student's April 28, 2026 email to Emilie Thompson and IT, and Dr. Stacie Johnson's April 27, 2026 directive to the SNA board: {{HU|HU-054a}} (the Herzing Outlook web email is inaccessible to the student's screen reader), {{HU|HU-054b}} (Herzing IT security policy blocks the external-software workaround the student tried), and {{HU|HU-054c}} (a Herzing-email-only communication directive the student's disability makes impossible to meet, with accessible external email routed to faculty spam). See each sub-issue for full evidence and standards.

'''Notes.''' Split from the original combined {{HU|HU-054}} on 2026-06-06; existing references to {{HU|HU-054}} resolve to this lead. Substantially expands {{HU|HU-005}} with evidence of actual harm. Parts: {{HU|HU-054a}}, {{HU|HU-054b}}, {{HU|HU-054c}}. Cross-References: {{HU|HU-004}} (documented disabilities), {{HU|HU-005}} (screen reader incompatible with Outlook), INC0552230 (prior IT ticket, Urgency 3, not escalated).

<span id="HU-054a"></span>