Editing Herzing Issues: Technology, LMS, and Platforms (section)

=== HU-100: EAQ (Elsevier Adaptive Quizzing) questions documented incorrect; grade conversion ratio mismatch: 95% EAQ score appears as 18/20 in Canvas gradebook; Student D confirmed 'SEVERAL' incorrect questions ===
{| class="wikitable" style="width:100%"
! style="width:12em" | Severity
| High
! style="width:12em" | Status
| CONFIRMED
|-
! Issue type
| Third-Party Platform Content Errors / Grade Calculation Discrepancy
! Date added
| 2026-05-05
|-
! Owner
| colspan="3" | IT Department / Vendor Management (Elsevier) / Academic Affairs
|}
'''Finding.''' Student D (Aug 25, 2025) documented two distinct EAQ problems. First, question content errors: she reported experiencing several EAQ questions being incorrect and stated there was definitely a content issue. Second, a grade conversion ratio discrepancy: students may score 95% on an EAQ but have it appear as 18/20 in the Canvas gradebook, meaning the gradebook score does not reflect the actual percentage earned. Student D advised students approaching course failure to review their EAQs for challengeable questions and to calculate the conversion ratio applied to the gradebook, as a potential recovery strategy. This indicates the mismatch is known, recurring, and exploitable as a grade-recovery mechanism, but only by students sophisticated enough to identify it. An anonymous student (Aug 24, 2025) documented all Sherpath assignments at 100% and all EAQs below 100%, with no ability to redo custom EAQs, ending the course at 79.8%.

'''Evidence.''' Student D (Aug 25, 2025) advised reviewing EAQs to challenge missed questions, reported experiencing several incorrect EAQ questions, and described calculating the conversion ratio applied to the gradebook: for example, a 95% EAQ score appearing as 18/20. Anonymous member (Aug 24, 2025) noted that custom EAQs below 100% could not be redone; Anonymous member 672 (Aug 25, 2025) confirmed those EAQs cannot be redone. Source group: Herzing Direct Entry MSN Facebook Group Export (Dec 2022 to May 2026): Exhaustive Line-by-Line Review: 34,887 lines, 1,350 posts, 14,112 comments, 8 passes (Volume 7).

'''Reported statement.''' Student D reported experiencing several EAQ questions being incorrect and stated there was definitely a content issue; she added that calculating the conversion ratio applied to the gradebook could reveal cases where a 95% EAQ score appears as 18/20 in the gradebook.

'''Standards.''' ACEN Standard 5: third-party platforms used for graded assessment must provide accurate content and accurate grade reporting. Elsevier EAQ incorrect questions constitute a vendor content failure that Herzing, as the contracting institution, bears responsibility for auditing and correcting. The grade conversion ratio mismatch, where a student's actual percentage is silently compressed when transferred to Canvas, is a data integrity failure: the gradebook does not accurately reflect student performance. 34 CFR §668.14 (administrative capability): institutions must maintain accurate academic records. FERPA (20 U.S.C. §1232g): students have a right to accurate educational records; a gradebook that silently understates performance violates that right. The non-redoable nature of custom EAQs means students have no mechanism to recover from incorrect questions they answered wrong, compounding the harm.

'''Impact.''' Students who lose points due to incorrect EAQ questions cannot challenge or redo them, making the error permanent in their grade. Students who don't know to calculate the conversion ratio cannot identify the discrepancy. The 79.8% student ({{HU|HU-095}}), who ended 0.2% below the passing threshold with all Sherpath assignments at 100%, may have been pushed below the threshold by EAQ conversion ratio errors or incorrect questions. Given that even a fraction of a point triggers a 4-month delay and a course retake fee ({{HU|HU-095}}, {{HU|HU-060}}), undetected EAQ errors can have severe academic and financial consequences.

'''Notes.''' This issue compounds {{HU|HU-044}} (Sherpath teaching incorrect content), {{HU|HU-075}} (Sherpath grade transfer failures), {{HU|HU-088}} (HESI covering untaught content). The EAQ platform (Elsevier) is separate from Sherpath, but both are Elsevier products, suggesting a vendor-wide quality control issue. The fact that Student D publicly advised students to audit their EAQ conversion ratios as a grade-recovery strategy indicates this is a known workaround, not a rare anomaly. Cross-reference: {{HU|HU-012}} (seven grades changed simultaneously), {{HU|HU-082}} (Spring 2025 mass grade transfer crisis).

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