Editing Herzing Issues: Proctoring and Testing (section)

=== HU-047: First HESI exam in Spring 2025 MSN-DE cohort administered without university properly configuring ProctorU to include camera and microphone monitoring ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| High
! style="width:14em" | Status
| CONFIRMED
|-
! Issue type
| Exam Administration Failure
! Date added
| 2026-05-04
|-
! Owner
| colspan="3" | IT Department / Program Chair / ProctorU Vendor Management
|}
'''Finding.''' The first HESI exam in the Spring 2025 MSN-DE cohort was administered without the university having properly configured ProctorU to include camera and microphone monitoring; students completed the exam under incomplete proctoring conditions.

'''Evidence.''' Herzing MSNDE 2026 GroupMe (February 6, 2025): Student Student AR reported that the school had not set up Proctorio to access video and mic for the exam. Student X confirmed screen recording and audio were activated but camera was not.

'''Reported statement.''' According to the tracker, Student AR reported that the school did not set up Proctorio to access video and microphone for the exam, and Student X confirmed that audio and screen recording had been activated but the camera feature had not been used.

'''Standards.''' Handbook p.24 (Proctoring): "The automated proctoring solution monitors test takers via a webcam, microphone, browser, and device." The institution applied strict no-retake policies to students for device issues but administered a full-cohort exam without required proctoring components. ACEN Standard 4.

'''Impact.''' Students who completed the exam under incomplete proctoring conditions did so without the full monitoring environment described in program policies. The inconsistency between strict student-side requirements and lax institution-side exam configuration demonstrates a double standard.

'''Notes.''' The failure was identified by a student, not by institutional review. The institution's response was to fix it for the next exam rather than to formally acknowledge the configuration failure.

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