Editing Herzing Issues: Enrollment, Registration, and Billing (section)

=== HU-164: Lead: a former student (reporter Student I) describes a sequence of academic-advising and enrollment-process failures, an automatic re-enrollment during an open grade appeal, repeated advisor non-recall of her documented situation, repeated misdirection to re-file an appeal already open, a double tuition charge with no refund for a class she passed, and an erroneous SAP placement; reported as her account and unverified; see HU-164a through HU-164e ===
{| class="wikitable" style="width:100%"
! style="width:14em" | Severity
| Medium
! Status
| POSSIBLE
|-
! Issue type
| Lead / index for a split cluster (reported advising and enrollment-process failures; unverified third-party account)
! Date added
| 2026-06-06
|-
! Owner
| colspan="3" | Herzing Academic Advising / Registrar / Student Accounts (specific staff not identified by the reporter)
|}
'''Finding.''' Lead entry for a reported account by a former student, Student I, who states that she ultimately withdrew from Herzing and that her final semester cost her an additional 3,000 dollars because her academic advisor repeatedly could not recall what they had discussed. The account is the reporter's own and is unverified; it is recorded here evidence-first for review against institutional records. Tracked separately: {{HU|HU-164a}} (an automatic, reportedly unnecessary re-enrollment in a class while a grade appeal was open, creating double-charge exposure), {{HU|HU-164b}} (repeated advisor failure to recall or act on the reporter's documented situation, including an instruction not to engage in the class followed by a failure to back her out), {{HU|HU-164c}} (repeated misdirection to file a grade appeal that was already open, including for the later SAP issue), {{HU|HU-164d}} (a drop delayed past the refund window, reportedly because drops route through academic advising, resulting in a double tuition charge with no refund for a class she passed), and {{HU|HU-164e}} (a GPA reportedly not updated after the appeal was approved, placing her on Satisfactory Academic Progress status, with the fix again deferred to the advisor). See each sub-issue for the reporter's statements and the standards raised for review.

'''Evidence.''' Source Group: Reporter Student I, Herzing Direct Entry MSN Facebook group, comment thread on [post link redacted]; provided by the reporting student.

'''Notes.''' All statements are attributed to the reporter (Student I) and are unverified; institutional records (the advising email chain she references, the appeal timeline, the billing and refund records, and the SAP determination) would be needed to confirm. The reporter states the re-enrolled class was not a prerequisite or corequisite. The reporter states the appeal was ultimately approved and that she passed the class. Added 2026-06-06 at the top of the date-added section (newest first). Parts: {{HU|HU-164a}}, {{HU|HU-164b}}, {{HU|HU-164c}}, {{HU|HU-164d}}, {{HU|HU-164e}}. Cross-References: {{HU|HU-073}} (reported high-GPA withdrawals and financial loss), {{HU|HU-090}} (documented institutional non-response pattern), {{HU|HU-132}} (reported advising-related failures).

<span id="HU-164a"></span>